Manager, Claims Property

Allstate Insurance Company; Ontario; Remote; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Property and Subrogation Claims Manager to lead a dynamic team in delivering exceptional customer service and optimizing claims processes. This role emphasizes leadership, analytical skills, and a commitment to best practices within a supportive and flexible work environment. With a strong focus on community engagement and employee well-being, this position offers a unique opportunity to influence the future of claims management while fostering a culture of inclusivity and growth. Join a team that values your contributions and empowers you to make a positive impact.

Benefits

Complete Group Benefits Program

Employee Discounts

Good Office Program

Student Loan Payment Matching

Retirement Savings Program

Annual Wellness Allowance

Personal Reflection Day

Qualifications

• 10+ years of experience in property claims management.
• 2-3 years of management experience with a focus on training and coaching.

Responsibilities

• Provide leadership and motivation to promote performance in property claims.
• Prepare executive reports and collaborate with analytical teams.

Skills

Property Claims Management

Leadership

Customer Service

Analytical Skills

Communication Skills

Education

AMF License

CIP/FCIP Designation

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags, and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and device and identity protection.

Job Description

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving, and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity, and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options, and truly enjoy the work they do.

Benefits Of Joining Allstate

• Complete Group Benefits Program customizable to your needs
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to $400 back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Working within the community and giving back!

Role Designation:

Remote

The Property and Subrogation Claims Manager role supports the achievement of ACG’s short- and long-term Mission, Vision, and Strategic objectives. It is accountable for supporting Claim strategies and programs to achieve maximum results and efficiencies through report analysis, quality assurance work, and training delivery.

Responsibilities:

• Provide support, guidance, leadership, and motivation to promote maximum performance in property claims and subrogation.
• Foster an environment that promotes best-in-class customer service.
• Implement best practices aligned with company goals.
• Determine and delegate claims settlement authority to claims representatives.
• Prepare executive reports and analysis according to standards and processes.
• Provide technical guidance on claim investigation, reserving evaluation, and resolution.
• Partner with analytical teams to produce results and trending reports for leadership.
• Evaluate, handle, and adjust property or other claims from members and claimants.
• Manage daily claims production operations.
• Collaborate with Claims and business leaders on enterprise initiatives.
• Set performance standards and communicate job expectations to staff.
• Monitor and track performance against productivity and quality metrics.
• Identify improvement opportunities and recommend modifications to quality and severity initiatives.
• Ensure compliance with regulatory and legislative requirements and recommend process improvements.
• Contribute to industry and government organizations to influence claim practices positively.

Qualifications:

• AMF License Required
• CIP/FCIP designation is an asset
• 10+ years of experience in property claims
• Understanding of legal principles across jurisdictions
• 2-3 years of management experience
• Experience in training and coaching
• Advanced communication skills

Proficiency in English is required for candidates applying across Canada unless otherwise specified. Allstate Canada Group provides workplace accommodations upon request.

#LI-KA1

Joining our team isn’t just a job — it’s an opportunity to advance your skills, challenge the status quo, and impact the future positively. We offer a flexible environment that values connection and belonging, recognized through multiple inclusivity and diversity awards, empowering everyone to lead, innovate, and give back.

Good Hands. Greater Together.