Spa Manager

Hand & Stone Massage and Facial Spa Canada; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading spa franchise in Toronto is seeking a Spa Manager to lead a team of professionals in providing excellent client services. The ideal candidate will have at least 2 years of experience in spa or hospitality management, with strong leadership and sales skills. This role offers competitive compensation and a flexible schedule inclusive of benefits. Join us to be part of a supportive and thriving team!

Benefits

Competitive pay structure inclusive of commissions & bonuses

Employment with Benefit Options for Full Time

Flexible schedule

In-depth orientation and training

Uplifting team atmosphere

Qualifications

• Excellent knowledge of spa services and retail operations.
• Ability to meet or exceed sales goals.
• Strong desire to provide outstanding customer service.
• Ability to work a flexible schedule.

Responsibilities

• Lead and motivate a team of spa service professionals.
• Deliver outstanding client experiences.
• Manage team selling efforts to exceed financial goals.
• Handle administrative tasks like payroll and scheduling.

Skills

Leadership

Coaching

Customer service

Sales management

Cost management

Education

Minimum 2 years of experience in spa or hospitality management

Job description

We’re hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.

BE THE DIFFERENCE

at Hand & Stone and enjoy a successful career as a Spa Manager at our Spa located at 410 Lakeshore Boulevard West, Toronto, Ontario

Hand & Stone Spa Managers lead and motivate a team of RMTs, Estheticians and Spa Associates to provide outstanding client services and reach or exceed sales goals. Spa Managers are dynamic, dedicated and enthusiastic leaders that seek out team training opportunities, implement client service programs and establish efficient processes that empower the team to achieve an outstanding spa experience for clients and staff.

REQUIREMENTS

• Lead, coach, train and set expectations for a team of spa service professionals
• Demonstrate ability to balance coaching with discipline
• Deliver outstanding client experiences in spa services and retail operations
• Manage, coach and train team on selling spa services and products to reach or exceed financial goals
• Manage, coach and train team on cost management best practices
• Manage administrative tasks including but not limited to payroll reports, scheduling, inventory and operational reporting

QUALIFICATIONS

• Minimum 2 years of experience in spa or hospitality management
• Excellent knowledge of spa services and retail operations
• Ability to meet or exceed sales goals
• Ability to meet or exceed cost of goods sold goalsStrong desire to provide, train and deliver outstanding customer service
• Deep knowledge and understanding of spa services and product line with strong capacity to sell these to clients
• Ability to work flexible schedule including days / evenings / weekends / split shifts and holidays

BENEFITS & PERKS

• Competitive pay structure inclusive of commissions & bonuses
• Employment with Benefit Options for Full Time
• Flexible schedule to fit your life
• In‑depth orientation and follow‑up in‑house training
• Uplifting team atmosphere

Compensation: $40,000.00 - $60,000.00 per year

At Hand and Stone, Opportunity Knocks.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.

410 Lakeshore Boulevard West, Toronto, Ontario

A Team That Supports You

We foster respect, inclusion, and collaboration across every role.

A Brand That Invests in Growth

We’re growing nationwide and committed to franchise and employee success.

Hand & Stone is hands down the best place I have worked at since becoming an RMT. The environment is stress free, the hours are flexible and the team is like a second family to me. Not to mention the membership based services provide a steady flow of clients. So happy to be part of the Hand & Stone team!