Spa Associate

Hand & Stone Massage and Facial Spa Whitby; Whitby; On-site; CAD 14,000 - 41,000; Part time

Benefits offered by this job

Dental care

Flexible schedule

On-site parking

Store discount

Job summary

Hand & Stone Massage and Facial Spa Whitby is seeking a friendly Spa Associate to welcome guests, guide them through wellness options, and assist with bookings and product demos.

You will handle POS transactions, promote spa packages, and maintain a clean, organized front desk while delivering exceptional hospitality and teamwork in a fast-paced environment.

Qualifications

• Experience in retail sales or customer service; product demos a plus.
• Strong communication skills and phone etiquette.
• Basic math for cash handling and POS accuracy.
• Ability to multitask in a fast-paced environment.
• Knowledge of retail merchandising and time management.

Responsibilities

• Greet guests warmly and guide them through their visit.
• Assist clients with booking appointments and answer questions about services.
• Manage retail sales of spa products using POS systems.
• Promote spa packages and upsell treatments or products.
• Maintain cleanliness and organization of reception, shelves and treatment spaces.
• Support inventory and restocking of supplies.
• Communicate guest preferences and schedules with the team.

Skills

Retail sales

Customer service

Cash handling

Communication

Team player

POS systems

Tools

POS systems

Job description

Job Overview

Join our vibrant team as a Spa Associate, where your enthusiasm and dedication will create a welcoming environment for our guests. In this role, you will be the friendly face that guides clients through their wellness journey, providing exceptional customer service and ensuring a seamless experience from check-in to checkout. Your energy and organizational skills will help promote our spa services, assist with product demonstrations, and support daily operations to uphold our commitment to relaxation and rejuvenation.

Responsibilities

• Greet guests warmly upon arrival, ensuring they feel comfortable and valued from the moment they step in.
• Assist clients with booking appointments, answering questions about services, and providing detailed product demos when needed.
• Manage retail sales of spa products using POS (Point of Sale) systems, handling cash and credit transactions accurately.
• Promote spa packages and upsell additional treatments or products to enhance guest satisfaction and revenue.
• Maintain cleanliness and organization of the reception area, retail shelves, and treatment spaces to uphold high standards of hygiene.
• Support inventory management by merchandising products effectively and restocking supplies as necessary.
• Communicate clearly with team members regarding guest preferences, appointment schedules, and service updates to ensure smooth daily operations.

Requirements

• Previous experience in retail sales, customer service, or technical sales is preferred; familiarity with product demos is a plus.
• Strong communication skills with excellent phone etiquette and active listening abilities.
• Basic math skills for handling cash transactions accurately and managing POS systems.
• Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Knowledge of retail merchandising, cash handling procedures, and time management techniques.
• Ability to work collaboratively within a team while maintaining a positive attitude and professional appearance.

Join us to deliver memorable spa experiences that leave guests feeling refreshed and valued!

Pay: $17.60-$20.00 per hour

Expected hours: 10.0 – 30.0 per week

Benefits

• Dental care
• Flexible schedule
• On-site parking
• Store discount

Work Location: In person