Spa Receptionist

Germain Hôtels; Quebec; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Group insurance partially covered

Gym access at workplace

Job summary

Germain Hotels is seeking a Guest Service Attendant for its Nordic Spa, focused on wellbeing and guest relaxation. You will welcome guests, handle reservations, promote spa services, and ensure smooth operation from arrival to departure.

The role requires strong bilingual communication, customer service experience, and a warm, discreet approach to guest interactions across Canada.

Qualifications

• Experience in customer service is required.
• Bilingual in French and English is preferred for Canada-wide interactions.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Warm, approachable style with discretion and confidentiality.
• Enjoy helping guests and providing a relaxing spa experience.

Responsibilities

• Take Nordic Spa reservations by phone or email.
• Promote Spa services and products at the reception.
• Enter treatments into the system and process guest payments.
• Ensure deposits are accurate and hygiene standards are met.
• Assist guests and guide them through their spa journey.

Skills

Bilingual French/English

Customer service experience

Attention to detail

Multitasking

Friendly demeanor

Job description

Passionate about wellness and guest service?

We are looking for someone who brings curiosity and attentive listening to every interaction. Acting as an ambassador for our spa, this person welcomes our guests from the moment they arrive. The Guest Service Attendant greets, informs, and accompanies guests throughout their experience, with an approach focused on well-being and relaxation.

WHAT YOU WILL DO

• Take reservations at the Nordic Spa reception by phone or email
• Use available technologies efficiently
• Promote the Spa’s services
• Enter treatments into the designated system
• Advise guests on the various products offered in the Spa boutique
• Process guest payments
• Ensure deposits are accurate at all times
• Maintain compliance with hygiene and safety standards

WHAT YOU BRING

• Strong communication skills in both French and English, spoken and written, due to interactions with English-speaking colleagues, partners, and guests across Canada (an asset)
• Experience in customer service
• Strong attention to detail and ability to multitask in a fast-paced environment
• Enjoy working with the public and adopt a warm, approachable style
• Discretion and respect for confidentiality

WHAT WE OFFER

• Passionate about travel? Enjoy preferred rates at Germain Hotels and explore the country - again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that supports your development and recognizes you for who you truly are.
• Group insurance partially covered by the employer for full-time employees.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.