Salon Experience Coordinator

Zazou Salon & Academy; North Vancouver; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Dental care

Extended health care

Store discount

Job summary

Zazou Salon & Academy is seeking a Salon Experience Coordinator who is passionate, organized, and guest-focused to lead with intention and deliver unforgettable moments for guests and the team. This role blends leadership, hospitality, and operational finesse to keep a welcoming, high-performing salon culture.

This position is ideal for someone who thrives on guest service, team development, and branding, and who can contribute to events, promotions, and retail success.

Qualifications

• Experience in customer service, salon/spa, retail, or hospitality roles (1-3 years preferred).
• Strong leadership, organization, and communication skills.

Responsibilities

• Guest Experience Excellence: ensure guests feel seen, valued, and pampered throughout visits.
• Team Coordination & Culture: liaise between leadership and staff; help with scheduling, onboarding, and performance tracking.
• Front Desk & Flow Management: oversee appointments, POS, and guest flow; maintain high productivity (80%+).
• Retail & Inventory: manage stock levels and lead product promotions; upsell effectively.
• Marketing & Brand Alignment: support monthly promotions, events, and social media efforts.

Skills

Leadership

Communication

Organizational skills

Guest engagement

Marketing

Branding

Team coordination

Customer service

Tools

POS systems

Scheduling tools

Productivity software

Job description

Be the Heart of the Salon Experience

We’re looking for a passionate and organized Salon Experience Coordinator to lead with intention and deliver unforgettable moments-for our guests and our team. This role blends leadership, hospitality, and operational finesse to create a welcoming, high-performing salon environment.

Why You’ll Love This Role

• Deliver 5-Star Experiences: Be the go-to person for creating warm, professional, personalized guest visits.
• Support and Empower the Team: Champion a positive culture, coach team members, and keep everything running smoothly.
• Grow the Business: Contribute to monthly sales and service targets by optimizing operations and guest retention.
• Elevate the Brand: Coordinate retail displays, in-salon events, and brand-aligned marketing moments.

Key Responsibilities

• Guest Experience Excellence
• Ensure each guest feels seen, valued, and pampered throughout their visit.
• Support and uphold service standards that consistently deliver 5-star reviews.
• Drive retention goals: 85%+ for returning guests, 55%+ for new guests.
• Team Coordination & Culture
• Act as a liaison between leadership and team members to keep communication smooth.
• Assist with team scheduling, onboarding, and performance tracking.
• Foster a positive, inclusive work environment with high morale and accountability.
• Front Desk & Flow Management
• Lead front desk operations: appointment booking, POS system use, guest flow.
• Ensure high productivity and service utilization rates (80%+).
• Manage day-to-day challenges with professionalism and poise.
• Retail & Inventory
• Keep inventory levels below 50% of total sales value through efficient ordering and restocking.
• Lead retail merchandising and seasonal product promotions.
• Coach team on product knowledge and retail upselling.
• Marketing & Brand Alignment
• Assist in executing monthly promotions, special events, and client appreciation initiatives.
• Collaborate on visual merchandising, branding, and social media support.
• Help position the salon as a community hub and luxury destination.

What Makes You a Great Fit

You’re a natural host, a strong communicator, and a proactive problem-solver. You thrive in environments where excellence, empathy, and creativity come together.

Requirements

• Experience in customer service, salon/spa, retail, or hospitality roles (1-3 years preferred)
• Strong leadership, organization, and communication skills
• Familiarity with POS systems, scheduling tools, and productivity software
• Passion for the beauty and wellness industry
• Creativity in guest engagement, marketing, and merchandisingli>
• Calm under pressure and great at juggling moving parts

Subsidized Benefits

• Dental care
• Extended health care
• Store discount

Let’s Create Something Beautiful Together

If you’re passionate about people, ready to lead with heart, and excited to grow in the beauty industry-this is your moment.