Experience Guide (Front Desk Associate)

The NOW Bethesda; Raleigh; On-site; CAD 28,264 - 33,917; Full time

Job summary

The NOW Bethesda is looking for an Experience Guide (Front Desk Associate) in Raleigh, Newfoundland and Labrador. This role involves creating a welcoming guest experience, recommending services and upgrades, and managing appointments in a fast-paced environment. Ideal candidates are friendly, outgoing, and possess a strong sales mindset. Required flexibility in scheduling with availability for evenings, weekends, and holidays. Competitive hourly pay ranging from $15.00 to $18.00.

Qualifications

• Strong sales mindset with confidence recommending services and upgrades.
• Excellent communication and active listening skills.
• Friendly, outgoing, and guest-focused personality.
• Ability to multitask and stay organized in a busy environment.

Responsibilities

• Create a warm, welcoming guest experience from check-in to check-out.
• Confidently recommend upgrades and drive membership and sales performance.
• Book, adjust, and manage appointments accurately in a fast-paced system.
• Resolve guest concerns with professionalism and care.

Skills

Sales mindset

Communication skills

Multitasking

Detail-oriented

Team player

Job description

Future Opening: Experience Guide (Front Desk Associate)

Replies within 24 hours

Join a high‑energy wellness team where guest experience, sales, and culture all come together.

At The NOW Massage Midtown Raleigh & Wake Forest, we’re more than a boutique spa – we’re a fast‑paced, guest‑focused environment where Experience Guides set the tone for every visit. If you love people, thrive in a sales‑driven role, and enjoy working in a supportive team culture, this is where you’ll fit in.

Schedule & Availability

• Must be available for flexible scheduling, including evenings, weekends, and holidays
• High‑volume, fast‑paced environment where shifts stay busy and engaging
• Hours of Operation:
  • Sunday: 10am–7pm
  • Monday–Saturday: 9am–8pm

What You’ll Do

• Create a warm, welcoming guest experience from check‑in to check‑out
• Confidently recommend upgrades and drive membership and sales performance
• Book, adjust, and manage appointments accurately in a fast‑paced system
• Handle guest payments and transactions with attention to detailMaintain boutique standards before, during, and after shifts
• Support team members and leadership to ensure smooth daily operations
• Resolve guest concerns with professionalism and care

What We’re Looking For

• Strong sales mindset with confidence recommending services and upgrades
• Excellent communication and active listening skills
• Friendly, outgoing, and guest‑focused personality
• Ability to multitask and stay organized in a busy environment
• Detail‑oriented with strong problem‑solving skills
• Team player who contributes to a positive work culture
• Prior sales or customer service experience preferred, not required

Our Culture

• Kindness is Magic – every interaction matters
• Everyone Belongs – individuality is respected and valued
• Stronger Together – teamwork is non‑negotiable
• Shared Effort, Shared Success – we grow together
• Commitment to Excellence – we take pride in what we deliver

About The NOW Massage

The NOW Massage offers high‑quality, customizable massage services without the time commitment and cost of a traditional spa. With boutiques currently open coast to coast and a steady expansion plan, the locations are known for their elevated aesthetic inspired by exotic destinations.

Compensation: $15.00 – $18.00 per hour

We look forward to meeting individuals who are energized by people and motivated by performance. Apply now or stop by the boutique for a tour and experience The NOW for yourself.