Spa Manager $25.00 - $28.00

Kingsmill Resort; Williamsburg; On-site; CAD 65,000 - 90,000; Full time

Job summary

Kingsmill Resort is seeking a Spa Manager to lead the spa team and oversee daily operations of the resort’s spa facilities. You will guide service development, pricing, and promotional activities while ensuring exceptional guest experiences and alignment with safety and health standards.

The role requires proven spa management experience, strong leadership, and the ability to coordinate with other departments on events and budgets.

Qualifications

• Must have 5 years’ retail sales/spa management/supervisory experience.
• High school diploma required.
• Spa technical certification a plus.
• Proficient computer skills: Outlook, Scheduler, PowerPoint, Excel, Word, and computerized reservation/billing systems.
• Excellent oral and written communication skills.
• Ability to work days, nights, weekends and holidays.

Responsibilities

• Provide leadership and direction to spa staff and oversee daily operations of the property spa.
• Develop and oversee spa services and marketing strategies to grow and retain customers.
• Manage budget, pricing, inventory, and profitability for spa services and retail.
• Lead staff hiring, training, and scheduling; supervise performance and conduct meetings.
• Ensure safety, cleanliness, and compliance with health regulations across spa facilities.
• Coordinate with other departments and participate in events, promotions, and special projects.

Skills

Spa management

Computer skills

Communication skills

Problem solving

Leadership

Physical stamina

Vision abilities

Retail sales experience

Education

College degree in Hospitality/Resort/Business/Management

Spa certification (plus)

High school diploma

Tools

Outlook

Scheduler

PowerPoint

Excel

Word

Job description

SPA Manager

Overview

Responsible for providing leadership and direction to spa staff and for overseeing the day to day operational management of the property spa operation reporting to the Director of Golf and Club Operations.

Responsibilities

• Ensures exemplary quality standards of the spa are achieved.
• Establishes and maintains clean, neat and safe work areas.
• Assists in developing new and innovative spa services
• Oversee special spa projects/events/weddings and follow-up as required.
• Creates the marketing strategy for spa services by working with the marketing and member services departments by creating a menu of services that will grow and retain the customer base
• Ensures work responsibilities are covered in periods of absence
• Attends special events that promote the spa
• Stays current on industry trends and area competition
• Addresses issues with required linen inventory with housekeeping as well as working with the department on cleaning the facility
• Performs other duties as assign
• Assists in staff interviewing, hiring, training and scheduling processes.
• Trains new technicians in the established protocols for spa services
• Oversees the development of training programs for spa staff to ensure service standards, protocols, and health and safety regulations are maintained
• Maintains protocol training manuals for treatments.
• Reviews, coaches and supervises spa personnel
• Conducts spa employee meetings to discuss direction and initiatives
• Assists with developing the budget and business plans for maximizing profitability of the spa.
• Maintains labor budget, service pricing and supplies for maximum profitability.
• Oversees and ensures cost effective professional product and retail inventory levels are maintained and ensures timely product ordering.
• Develops and manages the annual operating budget for spa, to include monthly forecasting and variance reporting, generating revenue, and controlling expenses
• Maintains budgeted expense-to-revenue and labor-to-revenue ratios for the spa
• Develops and implements on‑going promotions and services to increase spa services and retail sales that generate revenue and ensures revenue initiatives are met
• Manages the ongoing services and product margins to ensure maximum profitability
• Approves equipment purchases ensuring budget goals are met
• Works with the property Merchandise Manager for retail inventory for product sale items at the spa
• Manages Dayforce system, schedules, inputs time off and commission revenue processes for departments’ payroll processing.
• Monitors Unifocus and responds to guest and member complaints ensuring spa meets resort standards and issues are resolved with minimal impact to the business ensuring guest satisfaction.
• Oversees facility areas ensuring they are in excellent condition or initiates and follows-up on reports made for issues to M&E for repair keeping facility and equipment clean, painted, maintained and working properly
• Interacts with property departments as needed.

Qualifications

• Must be knowledgeable running a spa facility.
• Proficient computer skills to include Outlook, Scheduler, PowerPoint, Excel, Word, and computerized reservation booking/billing systems.
• Must have excellent oral communication and written skills and be able to interact with guests in person and on the telephone.
• Possess good problem solving skills and be capable of reacting to a variety of different situations while maintain a positive manner.
• Possess managerial skills.
• Possess physical stamina to withstand standing, lifting, stooping, climbing stairs and bending involved in moving and transporting spa supplies and equipment weighing up to 40 pounds during an 8 hour shift.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• High school diploma required with 5 years’ retail sales/spa management/supervisory experience.
• Spa technical certification a plus.
• Ability to work days, nights, weekends, holidays.
• Works well independently without direction
• Ability to lead and make decisions that impact the businesses finances
• Must have professional presentation as an ambassador of the company serving as a property leader.
• Possesses knowledge of occupational hazards, safety precautions and health regulations related to spa activities
• Possess knowledge of principles and processes for providing excellent customer service with the ability to build relationships
• Must have the ability to enforce operating policies and procedures in an effective and courteous manner
• Ability to communicate directions and information effectively so others will understand
• Ability to lift, push, pull or carry up to 40 pounds, stand, stoop, bend and climb stairs for up to 8 hour shift
• Knowledgeable in local and state licensing requirements, municipal health regulations and federal and state tax laws
• College degree in Hospitality, Resort or Business, Management or equivalent related industry work experience, required
• Ability to work days, nights, weekends and holidays