Slot Operations Lead — Shift Supervisor

Great Canadian Entertainment; Toronto; On-site; CAD 55,000 - 85,000; Full time

Job summary

Great Canadian Entertainment is seeking a Slot Operations Supervisor to manage day-to-day slot activities on a shift basis while promoting a safe and welcoming workplace. You will help plan and direct slot operations, enforce policies, motivate the team, and contribute to a learning environment.

The role requires leadership experience, gaming license eligibility, and Smart Serve certification, with a focus on excellent communication and guest service.

Qualifications

• Post Secondary education or suitable combination of education and experience an asset.
• Minimum 2 years of experience in slot operations.
• Minimum 3 years of leadership experience.
• Ability to successfully obtain a Gaming License.
• Smart Serve Certification
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Bilingual (English/French) is an asset but not required

Responsibilities

• Provides input for team member performance objectives and evaluations.
• Schedules and supervises team members; edits timesheets for payroll.
• Monitors shift work assignments.
• Resolves customer disputes; reports irregularities, disputes and suspicious activities; prepares CRS Incident Reports.
• Maintains slot inventories and supplies.
• Liaises and communicates effectively with all appropriate operational departments.
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and team members).
• Ensures compliance with licensing laws, health and safety and other statutory regulations.
• Manages other initiatives as required

Skills

Leadership

Team management

Customer service

Communication

Education

Post secondary education

Gaming License

Smart Serve Certification

Tools

MS Office

Job description

Great Canadian Entertainment is seeking a Slot Operations Supervisor to manage day-to-day slot activities on a shift basis while promoting a safe and welcoming workplace. You will help plan and direct slot operations, enforce policies, motivate the team, and contribute to a learning environment.

The role requires leadership experience, gaming license eligibility, and Smart Serve certification, with a focus on excellent communication and guest service.