Part Time Operations Supervisor-TIC

Great Canadian Entertainment; Gananoque; On-site; CAD 55,000 - 75,000; Full time

Job summary

Great Canadian Entertainment is seeking an Operations Supervisor to guide Cage, Slots and Guest Services on a shift basis, ensuring policy compliance, safety and excellent guest experiences. You will lead teams, coach performance and help implement strategic plans across departments.

Ideal candidates bring casino management experience, strong leadership, and a proactive approach to guest service while maintaining regulatory compliance with AGCO requirements.

Qualifications

• Minimum 2 years of experience in gaming/casino management.
• Proven leadership skills and ability to train and develop team members.
• Ability to exceed guest expectations through effective communication.
• Computer proficiency in MS Office and ability to obtain AGCO registration.
• SmartServe Certificate and Category 1 Gaming Assistant registration required.
• French language ability is an asset.

Responsibilities

• Oversee Cage, Slots and Guest Services departments during shifts.
• Provide leadership, mentoring and performance coaching to staff.
• Implement departmental strategic plans and address guest concerns.
• Ensure compliance with policy, health and safety regulations and AGCO.
• Monitor productivity and foster strong stakeholder relationships.
• Escalate and de-escalate issues and prepare incident reports.

Skills

Leadership

Team management

Communication

French language (asset)

Education

SmartServe Certificate

Category 1 Gaming Assistant registration

Tools

MS Office

Job description

Job Description

This position is responsible for assisting, as required, with the planning and directing of site operations within the scope of Cage, Slots, and Guest Services along with the overall leadership of these departments. Under the general supervision of the Manager of the Operations Department, this Operations Supervisor role is to provide authorization and immediate leadership to staff operating in Cage, Slots, and Guest Services roles on a shift-to-shift basis. Supervisor, Operations ensures adherence to all policies and procedures; identifies implements and recommends improvements to increase operational effectiveness and compliance to enhance the guest experience and provides a safe work environment for all team members. Supervisor, Operations ensures compliance of designated departments with policy and procedure, legislation, health and safety, and other statutory regulations and programs including the AGCO.

This position is responsible for assisting, as required, with the planning and directing of site operations within the scope of Cage, Slots, and Guest Services along with the overall leadership of these departments. Under the general supervision of the Manager of the Operations Department, this Operations Supervisor role is to provide authorization and immediate leadership to staff operating in Cage, Slots, and Guest Services roles on a shift-to-shift basis. Supervisor, Operations ensures adherence to all policies and procedures; identifies implements and recommends improvements to increase operational effectiveness and compliance to enhance the guest experience and provides a safe work environment for all team members. Supervisor, Operations ensures compliance of designated departments with policy and procedure, legislation, health and safety, and other statutory regulations and programs including the AGCO.

Primary Responsibilities

• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent performance and by caring about and supporting our team members every day
• Responsible for overseeing the Cage, Slots and Guest Services department and any applicable sign offs within this scope, during their shift
• Provides leadership, direction, mentoring and performance management to the Cage, Slots and Guest Services departments or as assigned in the absence of an Operations Manager, while providing continuous coaching for success to achieve high performance
• Assists in the implementation of the departmental strategic plans Assists with de-escalating and addressing guest concerns.
• Monitors and analyzes team member productivity, work skills and behaviors
• Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and Regulators
• Liaises and communicates effectively with all appropriate operational departments
• Reporting irregularities and suspicious activities - financial or otherwise; reviewing and preparing incident reports
• Ensures compliance of designated departments with policy and procedure, legislation, health and safety and other statutory regulations and programs including the AGCO
• Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they become complaints
• Administers the Collective Agreement and grievance discussions (where applicable) Performs other duties as assigned or directed

Education and Qualification Requirements

• Minimum 2 years of experience in gaming/casino management;
• Proven leadership skills and the ability to train and develop team members.
• Ability to exceed internal and external guest expectations through timely, effective, and service oriented communication.
• Computer proficiency in MS Office
• The ability to obtain and maintain registration as a Category 1 Gaming Assistant with AGCO
• Ability to obtain and maintain a SmartServe Certificate
• Ability to communicate effectively in French language considered an asset

Since the fun never stops at Shorelines, candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights, based on business needs.

About Us

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don't play games with is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our commitment here ,

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!