Slot Operations Shift Manager - Lead, Improve, Inspire

Great Canadian; Toronto; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Great Canadian is seeking a Slot Operations Leader to manage day-to-day activities on a shift basis, promoting a safe and welcoming work environment.

You will assist in planning and directing slot operations, enforce policies, motivate the team, and support learning while developing performance objectives and delivering evaluations. This role requires leadership experience and the ability to obtain a Gaming License.

Qualifications

• Minimum 2 years of experience in slot operations.
• Minimum 3 years of leadership experience.
• Ability to obtain Gaming License.
• Smart Serve Certification.
• Bilingual English/French is an asset but not required.
• Computer literacy in MS Office.

Responsibilities

• Schedule and supervise team members; edit timesheets for payroll.
• Monitor shift assignments and ensure smooth operations.
• Resolve customer disputes and report irregularities.
• Maintain slot inventories and supplies.
• Liaise with operational departments and stakeholders.
• Lead initiatives and uphold safe, welcoming environment.

Skills

Leadership

Customer service

Communication

Team supervision

Conflict resolution

Education

Post secondary education or equivalent

Gaming License eligibility

Job description

Great Canadian is seeking a Slot Operations Leader to manage day-to-day activities on a shift basis, promoting a safe and welcoming work environment.

You will assist in planning and directing slot operations, enforce policies, motivate the team, and support learning while developing performance objectives and delivering evaluations. This role requires leadership experience and the ability to obtain a Gaming License.