Relief Slot Shift Manager-GCT

Great Canadian; Toronto; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Great Canadian is seeking a Slot Operations Leader to manage day-to-day activities on a shift basis, promoting a safe and welcoming work environment.

You will assist in planning and directing slot operations, enforce policies, motivate the team, and support learning while developing performance objectives and delivering evaluations. This role requires leadership experience and the ability to obtain a Gaming License.

Qualifications

• Minimum 2 years of experience in slot operations.
• Minimum 3 years of leadership experience.
• Ability to obtain Gaming License.
• Smart Serve Certification.
• Bilingual English/French is an asset but not required.
• Computer literacy in MS Office.

Responsibilities

• Schedule and supervise team members; edit timesheets for payroll.
• Monitor shift assignments and ensure smooth operations.
• Resolve customer disputes and report irregularities.
• Maintain slot inventories and supplies.
• Liaise with operational departments and stakeholders.
• Lead initiatives and uphold safe, welcoming environment.

Skills

Leadership

Customer service

Communication

Team supervision

Conflict resolution

Education

Post secondary education or equivalent

Gaming License eligibility

Job description

Position Summary

Under the general direction of the Manager, Slots, this position is responsible for the day-to-day activities of the slots operation on a shift basis while establishing and contributing to a safe and welcoming work environment for all team members. Is responsible for assisting with the planning and directing of slots operations, ensures adherence to all policies and procedures, motivates and leads by example and assists in providing a learning environment. Assists with developing performance objectives and delivering performance evaluations, assists with the implementation all new slot operations initiatives. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members. This posting reflects a current vacancies we have.

Key Accountabilities

• Provides input for team member performance objectives and evaluations
• Schedules and supervises team members; edits timesheets for payroll
• Monitors shift work assignments
• Resolves customer disputes; reports irregularities, disputes and suspicious activities; prepares CRS Incident Reports
• Maintains slot inventories and supplies
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and team members)
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• Post Secondary education or suitable combination of education and experience an asset
• Minimum 2 years of experience in slot operations
• Minimum 3 years of leadership experience
• Ability to successfully obtain a Gaming License
• Smart Serve Certification
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Bilingual (English/French) is an asset but not required

Work Environment Considerations

• Regular casino environment, standing for long periods of time, some exposure to noise, some exposure to verbal abuse, non-traditional work hours for our 24/7/365 operations

Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.