Table Games Operations Lead

Great Canadian Entertainment; Brantford; On-site; CAD 39,000 - 44,000; Full time

Job summary

Great Canadian Entertainment is seeking a Table Games Manager to oversee day-to-day table games operations in the Salon/Salon Premium area and foster a safe, welcoming environment for all team members. You will contribute to performance evaluations and support new table games initiatives.

Responsibilities include monitoring dealers, ensuring game integrity and proper cash handling, and collaborating with departments to maintain high service standards. A Gaming License is required or achievable.

Qualifications

• High School Diploma required; post-secondary education considered an asset.
• Minimum 2 years of experience in gaming management.
• Minimum 3 years leadership experience.
• Ability to obtain a Gaming License.
• Ability to exceed customer expectations through effective communication.
• Computer literacy in MS Office.

Responsibilities

• Monitors Dealers in an assigned area; maintains game integrity; monitors game limits and cash/value transactions.
• Ensures all players rating is done in precise manner.
• Provides input for team member performance objectives and evaluations.
• Participates in the implementation of table games strategic plans.
• Requests fill/credit issuance as required.
• Verifies cash/value transactions pertaining to floats, fills, credits and tips.
• Responds to, resolves or escalates issues.
• Reports irregularities and suspicious activities.
• Assists in allotting player seating and waiting lists.
• Maintains a tidy work area.
• Liaises and communicates effectively with all appropriate operational departments.
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members.
• Ensures compliance with licensing laws, health and safety and other statutory regulations.
• Performs other duties as assigned or directed.
• Manages other initiatives as required.

Skills

Leadership

Communication

Customer service

MS Office

Education

High School Diploma

Post Secondary education asset

Tools

MS Office

Job description

Great Canadian Entertainment is seeking a Table Games Manager to oversee day-to-day table games operations in the Salon/Salon Premium area and foster a safe, welcoming environment for all team members. You will contribute to performance evaluations and support new table games initiatives.

Responsibilities include monitoring dealers, ensuring game integrity and proper cash handling, and collaborating with departments to maintain high service standards. A Gaming License is required or achievable.