Relief Slot Shift Manager-GCT

Great Canadian Entertainment; Toronto; On-site; CAD 55,000 - 85,000; Full time

Job summary

Great Canadian Entertainment is seeking a Slot Operations Supervisor to manage day-to-day slot activities on a shift basis while promoting a safe and welcoming workplace. You will help plan and direct slot operations, enforce policies, motivate the team, and contribute to a learning environment.

The role requires leadership experience, gaming license eligibility, and Smart Serve certification, with a focus on excellent communication and guest service.

Qualifications

• Post Secondary education or suitable combination of education and experience an asset.
• Minimum 2 years of experience in slot operations.
• Minimum 3 years of leadership experience.
• Ability to successfully obtain a Gaming License.
• Smart Serve Certification
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Bilingual (English/French) is an asset but not required

Responsibilities

• Provides input for team member performance objectives and evaluations.
• Schedules and supervises team members; edits timesheets for payroll.
• Monitors shift work assignments.
• Resolves customer disputes; reports irregularities, disputes and suspicious activities; prepares CRS Incident Reports.
• Maintains slot inventories and supplies.
• Liaises and communicates effectively with all appropriate operational departments.
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and team members).
• Ensures compliance with licensing laws, health and safety and other statutory regulations.
• Manages other initiatives as required

Skills

Leadership

Team management

Customer service

Communication

Education

Post secondary education

Gaming License

Smart Serve Certification

Tools

MS Office

Job description

JOB DESCRIPTION

Under the general direction of the Manager, Slots, this position is responsible for the day-to-day activities of the slots operation on a shift basis while establishing and contributing to a safe and welcoming work environment for all team members. Is responsible for assisting with the planning and directing of slots operations, ensures adherence to all policies and procedures, motivates and leads by example and assists in providing a learning environment. Assists with developing performance objectives and delivering performance evaluations, assists with the implementation all new slot operations initiatives. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members. This posting reflects a current vacancies we have.

Position Summary

JOB DESCRIPTION

Under the general direction of the Manager, Slots, this position is responsible for the day-to-day activities of the slots operation on a shift basis while establishing and contributing to a safe and welcoming work environment for all team members. Is responsible for assisting with the planning and directing of slots operations, ensures adherence to all policies and procedures, motivates and leads by example and assists in providing a learning environment. Assists with developing performance objectives and delivering performance evaluations, assists with the implementation all new slot operations initiatives. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members. This posting reflects a current vacancies we have.

Key Accountabilities

• Provides input for team member performance objectives and evaluations
• Schedules and supervises team members; edits timesheets for payroll
• Monitors shift work assignments
• Resolves customer disputes; reports irregularities, disputes and suspicious activities; prepares CRS Incident Reports
• Maintains slot inventories and supplies
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and team members)
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education And Qualifications

• Post Secondary education or suitable combination of education and experience an asset
• Minimum 2 years of experience in slot operations
• Minimum 3 years of leadership experience
• Ability to successfully obtain a Gaming License
• Smart Serve Certification
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Bilingual (English/French) is an asset but not required

Work Environment Considerations

• Regular casino environment, standing for long periods of time, some exposure to noise, some exposure to verbal abuse, non-traditional work hours for our 24/7/365 operations

Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.

About Us

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our commitment here ,

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!