Slot Attendant: Elevate Guest Experience & Cash Handling

St. Eugene Resort; Cranbrook; On-site; CAD 21,000 - 30,000; Full time

Job summary

St. Eugene Resort in Cranbrook seeks a Slot Attendant to serve guests at the casino, verify jackpots, and ensure a smooth, inviting experience. You will handle monetary transactions, resolve issues, and support daily operations with a focus on guest satisfaction.

The ideal candidate has a high school diploma, proven customer service excellence, and cash handling experience. Casino experience is preferred; you must stand for long periods, wear a radio, and obtain a Gaming License as required.

Qualifications

• Must have high school diploma or equivalent.
• Excellent customer service experience required.
• Experience handling and balancing cash preferred; casino experience is an asset.

Responsibilities

• Provide front-line guest service at the casino and act as an ambassador for the venue.
• Verify and pay jackpots to customers and resolve issues promptly.
• Communicate effectively with guests and team members, balancing listening and speaking.
• Document transactions accurately and follow standard operating procedures.
• Demonstrate knowledge of surveillance practices and slot machine operations as trained.
• Work as part of a team to maintain an efficient, safe, and welcoming environment.

Skills

Guest focus

Cash handling

Communication skills

Teamwork

Education

High school diploma

Job description

St. Eugene Resort in Cranbrook seeks a Slot Attendant to serve guests at the casino, verify jackpots, and ensure a smooth, inviting experience. You will handle monetary transactions, resolve issues, and support daily operations with a focus on guest satisfaction.

The ideal candidate has a high school diploma, proven customer service excellence, and cash handling experience. Casino experience is preferred; you must stand for long periods, wear a radio, and obtain a Gaming License as required.