Casino Slot Attendant - Union

St. Eugene Resort; Cranbrook; On-site; CAD 21,000 - 30,000; Full time

Job summary

St. Eugene Resort in Cranbrook seeks a Slot Attendant to serve guests at the casino, verify jackpots, and ensure a smooth, inviting experience. You will handle monetary transactions, resolve issues, and support daily operations with a focus on guest satisfaction.

The ideal candidate has a high school diploma, proven customer service excellence, and cash handling experience. Casino experience is preferred; you must stand for long periods, wear a radio, and obtain a Gaming License as required.

Qualifications

• Must have high school diploma or equivalent.
• Excellent customer service experience required.
• Experience handling and balancing cash preferred; casino experience is an asset.

Responsibilities

• Provide front-line guest service at the casino and act as an ambassador for the venue.
• Verify and pay jackpots to customers and resolve issues promptly.
• Communicate effectively with guests and team members, balancing listening and speaking.
• Document transactions accurately and follow standard operating procedures.
• Demonstrate knowledge of surveillance practices and slot machine operations as trained.
• Work as part of a team to maintain an efficient, safe, and welcoming environment.

Skills

Guest focus

Cash handling

Communication skills

Teamwork

Education

High school diploma

Job description

The primary function of a Slot Attendant is to act as a front-line customer service representative for the Casino and SEM, ensuring that each customer’s visit is enjoyable and encouraging return visits and referrals to other potential customers. This position requires the verification and payment of jackpots to customers. You must handle and resolve issues as they arise, whether they involve customer complaints or equipment malfunctions. To create an enjoyable experience and environment for customers, you should provide service to guests within two minutes after the activation of the customer service light and reserve machines for guests as needed. Additionally, you will be responsible for reporting any unusual situations or activities to slot supervisory personnel.

Responsibilities

• Demonstrate a strong commitment to guest focus by aiming for high guest satisfaction, being helpful and pleasant, and prioritizing the ease of the guest experience over that of yourself, your department, or the organization.
• The ability to accurately manage and balance cash or monetary transactions.
• Demonstrate the ability to communicate effectively by balancing listening, speaking, and writing clearly and accurately while keeping others informed.
• Following the training will ensure proper documentation and appropriate procedures are utilized for administrative transactions.
• Demonstrating knowledge of surveillance practices, policies, and procedures after training.
• The training will provide general slot machine technology and radio protocol knowledge.
• Demonstrate accountability by planning, managing time effectively, arriving punctually, being cost-conscious, seeking better methods for accomplishing tasks, showing ability to follow instructions, maintaining an appropriate appearance, adhering to team member policies and procedures, and demonstrating a willingness to learn.
• Demonstrate the ability to work as part of a team by being helpful, respectful, approachable, and team-oriented. Build strong working relationships and foster a positive work environment. Be responsible, honest, and loyal; interact with others tactfully; resolve conflicts appropriately; and adapt to change.

Qualifications

Candidates must have a high school diploma or a suitable combination of related experience, education, and training. The successful candidate will have experience delivering excellent customer service and recent experience handling and balancing cash or financial transactions. Preference may be given to candidates with casino experience.

Conditions of Employment

You must be able to walk and stand for long periods and wear a radio with an earpiece. You will be required to work a flexible schedule based on business needs, including evenings, weekends, and holidays. You must apply for, obtain, and maintain a Gaming License from the Gaming Policy Enforcement Branch in British Columbia. Applicants must be 19 years or older to work in the casino.