Slot Attendant

Gateway Casinos and Entertainment Limited; Edmonton; On-site; CAD 18,263 - 26,012; Part time

Benefits offered by this job

Medical and dental benefits

Retirement savings plan

Fun and supportive work environment

Family and friends discounts on travel

Development and training opportunities

Job summary

Gateway Casinos and Entertainment Limited is seeking a customer-service pro for the Slot Attendant role at Starlight Casino. This part-time position places you in the heart of the action, delivering front-line support to guests enjoying slot machines.

You’ll observe players, assist with game questions, manage a cash float, and maintain slot machines while upholding internal controls and provincial gaming policies. The role offers benefits, training, and a fun work environment.

Qualifications

• Experience handling cash and working with the public.
• Superior customer service skills and ability to work in a fast-paced environment.
• Basic knowledge of slot machine functions is an asset.
• Able to stand for long periods of time and pull, lift, and carry objects weighted similar to a full box of paper.
• Serving It Right (BC)/ Proserve (Alberta) certificate/ Smart Serve (Ontario)
• The ability to obtain registration with either the BCLC, AGLC or AGCO (based on province).
• DealUs In (Phase 1) and Reel Facts VLT training within 30 days of start (Alberta).
• Ability to multi-task and thrive in a team environment.
• A willingness to develop new skills and stay on top of the latest industry news and insights.

Responsibilities

• Assist with awareness of and excitement for on-going and up-coming Casino promotions.
• Manage slot machine reservations and promote casino initiatives.
• Work in compliance with internal controls, company policies and procedures and/or provincial lottery/ gaming policies and procedures.
• Manage a cash float, verifies and provides jackpot payouts and monetary change to guests.
• Report any violations and elevate to appropriate level as necessary.
• Replenishes and maintains slot machines, monitors machine stack lights to ensure prompt service.
• Acquire and maintain a knowledge of all slot operation policies and procedures.
• Perform other duties as assigned based on operational needs.

Skills

Cash handling

Customer service

Public interaction

Multi-tasking

Teamwork

Slot machine knowledge

Job description

The Gateway to Your Future

Gateway Casino is seeking a customer-service pro who loves working in the fast-paced and exciting world of the casino. The Slot Attendant role puts you in the heart of the action. This role is ideal for those who love interacting with the public and providing next-level support to our many guests who enjoy playing the slot machines.

Description

Position at Starlight Casino

Job Type: Part-Time

$16.07/hour

In this role, you provide vital front-line customer support that includes observing slot players and machines in specific areas. You will also offer instruction and answer questions on various games and machines to ensure our guests have a memorable experience at Gateway.

We Provide

• Employee benefits such as medical and dental
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Assist with awareness of and excitement for on-going and up-coming Casino promotions.
• Manage slot machine reservations and promote casino initiatives.
• Work in compliance with internal controls, company policies and procedures and/or provincial lottery/ gaming policies and procedures.
• Manage a cash float, verifies and provides jackpot payouts and monetary change to guests.
• Report any violations and elevate to appropriate level as necessary.
• Replenishes and maintains slot machines, monitors machine stack lights to ensure prompt service.
• Acquire and maintain a knowledge of all slot operation policies and procedures.
• Perform other duties as assigned based on operational needs.

What You Bring

• Experience handling cash and working with the public.
• Superior customer service skills and ability to work in a fast-paced environment.
• Basic knowledge of slot machine functions is an asset.
• Able to stand for long periods of time and pull, lift, and carry objects weighted similar to a full box of paper.
• Serving It Right (BC)/ Proserve (Alberta) certificate/ Smart Serve (Ontario)
• The ability to obtain registration with either the BCLC, AGLC or AGCO (based on province).
• DealUs In (Phase 1) and Reel Facts VLT training within 30 days of start (Alberta).
• Ability to multi-task and thrive in a team environment.
• A willingness to develop new skills and stay on top of the latest industry news and insights.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.

Equal Employment Opportunity Statement

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.