Casino Guest Services Specialist

550_Niagara_Complex_Services Complex Services; Niagara Falls; On-site; CAD 28,000 - 37,000; Full time

Job summary

Niagara Casinos is seeking a Casino Guest Services Associate for a fixed-term role in Niagara Falls, Ontario. The position involves handling cash transactions, currency/chips exchange, ticket and chip sales, and processing jackpots.

You will also enroll guests in the rewards program and assist with comps and promotions. The ideal candidate has a high school diploma, strong math skills, and at least 1 year of cash handling experience, with exceptional customer service abilities.

Qualifications

• High school diploma or equivalent required.
• Experience handling cash and balancing cash drawers preferred.
• Strong customer service skills and professional demeanor required.

Responsibilities

• Handle cash transactions, exchange currency, sell and redeem tickets and chips.
• Balance all transactions and floats accurately and promptly.
• Assist guests with rewards accounts, cards, PIN resets and comps.

Skills

Cash handling

Customer service

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

Niagara Casinos is seeking a Casino Guest Services Associate for a fixed-term role in Niagara Falls, Ontario. The position involves handling cash transactions, currency/chips exchange, ticket and chip sales, and processing jackpots.

You will also enroll guests in the rewards program and assist with comps and promotions. The ideal candidate has a high school diploma, strong math skills, and at least 1 year of cash handling experience, with exceptional customer service abilities.