Short Term Disability Intake Case Manager

Manulife; Manitoba; On-site; CAD 57,000 - 68,000; Full time

Job summary

A leading financial services company in Manitoba is looking for a candidate to manage short-term disability claims. Responsibilities include building relationships, gathering claims information, and maintaining service deliverables. The ideal candidate is bilingual in French and English, possesses strong organizational and customer service skills, and has the ability to multi-task. This position offers a salary of up to $67,375 CAD and a supportive work environment with opportunities for career advancement and flexible remote work options.

Benefits

Comprehensive benefits package

Flexible remote work arrangement

Opportunity for career advancement

Qualifications

• Bilingual in French and English for client communication.
• Ability to manage high workload volumes effectively.
• Strong prioritization and planning skills.

Responsibilities

• Manage straightforward short-term disability (STD) claims from intake to resolution.
• Build and maintain service relationships with plan members and internal partners.
• Approve, pay, and manage STD claims in accordance with established processes.

Skills

Bilingual (French & English)

Strong organizational skills

Customer service skills

Ability to multi-task

Tools

MS Word

MS Excel

Job description

Employer Industry: Financial Services

Why consider this job opportunity:

• Salary up to $67,375 CAD
• Opportunity for career advancement and growth within the organization
• Flexible remote work arrangement
• Comprehensive benefits package including health, dental, mental health, and retirement savings plans
• Supportive and inclusive work environment that values diversity
• Chance to work in a fast-paced team that prioritizes client service and collaboration

What to Expect (Job Responsibilities):

• Manage straightforward short-term disability (STD) claims from intake to resolution
• Build and maintain strong service relationships with plan members, sponsors, healthcare providers, and internal partners
• Gather and assess claims information efficiently to support claim management
• Approve, pay, and manage STD claims in accordance with established processes
• Maintain productive relationships with internal partners to meet service deliverables

What is Required (Qualifications):

• Bilingual (French & English) required for client communication
• Strong organizational, prioritization, and planning skills with attention to detail
• Ability to multi-task and manage high workload volumes effectively
• Collaborative team player with a positive attitude and strong customer service skills
• Capacity to handle job pressures without affecting team dynamics

How to Stand Out (Preferred Qualifications):

• Familiarity with medical terminology
• Intermediate PC skills with MS Word and MS Excel
• Previous experience in Group Disability Claims is an asset

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