Shift Team Lead - Service & Operations

Starbucks Corp.; Red Deer; On-site; CAD 25,000 - 33,000; Full time

Job summary

Starbucks Corp. in Red Deer, Alberta seeks a Shift Supervisor to assist the store manager with daily operations during scheduled shifts and to lead the shift team in delivering the Starbucks Experience.

You will deploy partners, delegate tasks, ensure legendary customer service, maintain store cleanliness and safety, and train new partners while upholding Starbucks standards and policies. You will monitor performance, handle cash procedures, and uphold health and safety guidelines to ensure a

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Ability to learn quickly.
• Strong oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Acts with integrity and promotes Starbucks culture and mission.
• Maintains calm demeanor during high volume to keep store operating to standard.
• Anticipates customer and store needs by evaluating environment and cues.
• Communicates information to manager so the team can respond to create the Third Place environment during each shift.
• Assists with new partner training by coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Contributes to a positive team environment by recognizing alarms or changes in morale and communicating them.
• Delivers legendary customer service with a customer-first attitude.
• Develops positive relationships with the shift team and addresses motivation and concerns.
• Executes store operations during scheduled shifts and organizes opening/closing duties.
• Follows Starbucks policies, cash handling and safety procedures.

Skills

Direct others

Learn quickly

Effective communication

Retail knowledge

Interpersonal skills

Teamwork

Job description

Starbucks Corp. in Red Deer, Alberta seeks a Shift Supervisor to assist the store manager with daily operations during scheduled shifts and to lead the shift team in delivering the Starbucks Experience.

You will deploy partners, delegate tasks, ensure legendary customer service, maintain store cleanliness and safety, and train new partners while upholding Starbucks standards and policies. You will monitor performance, handle cash procedures, and uphold health and safety guidelines to ensure a