Shift Team Lead: Legendary Service & Operations

Starbucks Corp.; New Minas; On-site; CAD 21,000 - 28,000; Full time

Job summary

Starbucks Corp. in Nova Scotia is seeking a Shift Supervisor to assist the store manager and lead the shift team in delivering the Starbucks Experience.

You will deploy partners, delegate tasks, and ensure a calm, clean store environment while providing legendary customer service. As a team lead, you will train and coach partners, monitor performance, and maintain compliance with cash handling and safety policies.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.

Responsibilities

• Assist with store operations during scheduled shifts.
• Direct team and delegate tasks to create the Starbucks Experience.
• Maintain a calm demeanor during high volume periods.
• Provide coaching and feedback to partners.
• Ensure cash handling and safety procedures are followed.
• Open and close duties as assigned.
• Deliver legendary customer service to all customers.

Skills

Direct others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Job description

Starbucks Corp. in Nova Scotia is seeking a Shift Supervisor to assist the store manager and lead the shift team in delivering the Starbucks Experience.

You will deploy partners, delegate tasks, and ensure a calm, clean store environment while providing legendary customer service. As a team lead, you will train and coach partners, monitor performance, and maintain compliance with cash handling and safety policies.