Shift Supervisor: Lead the Team to Legendary Service

Starbucks; Saskatoon; Sur place; CAD 21 000 - 28 000; Plein temps

Résumé du poste

Starbucks Saskatoon is seeking a Shift Supervisor to support the store manager in daily operations and to lead the shift team in delivering the Starbucks Experience. You will organize opening and closing duties, delegate tasks, and ensure prompt, friendly service while maintaining a clean, welcoming store.

The role emphasizes strong customer service, teamwork, and adherence to cash handling and safety policies in a fast-paced environment.

Qualifications

• Direct the work of others.
• Learn quickly and adapt to store needs.
• Communicate effectively with customers and team.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsabilités

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during high volume periods to keep store operations up to standard.
• Anticipates customer and store needs by evaluating the environment and cues.
• Communicates information to the manager so the team can respond to create the Third Place environment.
• Assists with new partner training by reinforcing performance and providing coaching as needed.
• Provides feedback to the store manager on partner performance during shift.
• Delivers legendary customer service to all customers with a customer-first attitude.
• Develops positive relationships with the shift team by addressing motivation and concerns.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows Starbucks policies, cash handling and safety procedures.

Connaissances

Direct the work of others

Learn quickly

Effective oral communication

Retail environment knowledge

Strong interpersonal skills

Team player

Description du poste

Starbucks Saskatoon is seeking a Shift Supervisor to support the store manager in daily operations and to lead the shift team in delivering the Starbucks Experience. You will organize opening and closing duties, delegate tasks, and ensure prompt, friendly service while maintaining a clean, welcoming store.

The role emphasizes strong customer service, teamwork, and adherence to cash handling and safety policies in a fast-paced environment.