Shift Leader: Customer Experience & Team Coach

Starbucks; Regina; On-site; CAD 25,000 - 30,000; Full time

Job summary

Starbucks Shift Supervisor in Regina supports the store manager during scheduled shifts, leading the team to deliver the Starbucks Experience with legendary service, quality beverages and a clean, welcoming environment.

You will train partners, assign tasks, manage opening and closing duties, handle cash procedures, and model Starbucks guiding principles while ensuring safety and consistent operations. This role emphasizes teamwork and delivering a great customer experience every shift.

Qualifications

• Direct the work of others during shifts.
• Learn quickly to adapt to store needs.
• Clear verbal communication with team and customers.
• Knowledge of retail environment operations.
• Strong interpersonal skills for teamwork.
• Collaborate effectively with shift team.

Responsibilities

• Act with integrity and promote Starbucks culture and mission.
• Stay calm during high volume periods to keep store standards.
• Anticipate customer and store needs and respond appropriately.
• Communicate with the manager to support shift operations.
• Assist with partner training and coaching.
• Ensure legendary customer service and product quality.
• Lead opening/closing duties and cash handling.
• Maintain attendance, punctuality and store cleanliness.

Skills

Direct the work of others

Learn quickly

Oral communication

Retail environment

Interpersonal skills

Teamwork

Job description

Starbucks Shift Supervisor in Regina supports the store manager during scheduled shifts, leading the team to deliver the Starbucks Experience with legendary service, quality beverages and a clean, welcoming environment.

You will train partners, assign tasks, manage opening and closing duties, handle cash procedures, and model Starbucks guiding principles while ensuring safety and consistent operations. This role emphasizes teamwork and delivering a great customer experience every shift.