Shift Supervisor & Team Lead - Deliver Legendary Service

Starbucks; Coquitlam; On-site; CAD 25,000 - 33,000; Full time

Job summary

Starbucks Shift Supervisor role in Canada supports store operations and leads partners to deliver the Starbucks Experience with legendary customer service. The position emphasizes coaching, cash handling, and maintaining a clean, welcoming store environment.

The role requires strong communication, teamwork, and the ability to work under pressure to ensure smooth shifts and consistent customer satisfaction.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Effective oral communication skills.
• Strong interpersonal and teamwork abilities.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Delegate tasks and deploy partners to create the Starbucks Experience.
• Maintain a calm demeanor during high volume or unusual events.
• Follow cash handling, safety and security policies to ensure partner safety.

Skills

Customer service

Team leadership

Communication skills

Interpersonal skills

Direct the work of others

Learn quickly

Team collaboration

Retail knowledge

Job description

Starbucks Shift Supervisor role in Canada supports store operations and leads partners to deliver the Starbucks Experience with legendary customer service. The position emphasizes coaching, cash handling, and maintaining a clean, welcoming store environment.

The role requires strong communication, teamwork, and the ability to work under pressure to ensure smooth shifts and consistent customer satisfaction.