Shift Supervisor: Lead Team, Deliver Legendary Service

Starbucks Corp.; Sherwood Park; On-site; CAD 21,000 - 30,000; Full time

Job summary

Starbucks Corp. in Sherwood Park, Alberta, seeks a Shift Supervisor to assist the store manager, lead a shift team and uphold the Starbucks Experience by delivering legendary customer service, quality beverages and a clean, welcoming environment.

Organize opening and closing duties, coach partners, manage cash handling and safety compliance, and communicate needs to maintain smooth operations. The role rewards teamwork, integrity and a quick learner in a fast-paced retail setting.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during high volume or unusual events to keep store operating to standard.
• Anticipates customer and store needs by evaluating environment and cues.
• Communicates information to manager so the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by coaching as needed.
• Delivers legendary customer service by putting the customer first and connecting with them.
• Executes store operations during scheduled shifts and organizes opening/closing duties.
• Follows Starbucks policies including cash handling and safety and security to ensure partner safety.
• Maintains regular attendance and punctuality.

Skills

Direct the work

Learn quickly

Oral communication

Teamwork

Interpersonal skills

Retail knowledge

Customer service

Job description

Starbucks Corp. in Sherwood Park, Alberta, seeks a Shift Supervisor to assist the store manager, lead a shift team and uphold the Starbucks Experience by delivering legendary customer service, quality beverages and a clean, welcoming environment.

Organize opening and closing duties, coach partners, manage cash handling and safety compliance, and communicate needs to maintain smooth operations. The role rewards teamwork, integrity and a quick learner in a fast-paced retail setting.