Shift Supervisor: Lead Team, Deliver Legendary Service

Starbucks Corp.; Calgary; On-site; CAD 32,000 - 42,000; Full time

Job summary

Starbucks Corp. in Calgary, AB, is seeking a Shift Supervisor to assist the store manager in executing daily store operations and to lead partners during scheduled shifts.

You will deliver the Starbucks Experience through legendary service, quality beverages, and a clean, inviting store environment. The role requires strong communication, teamwork, and the ability to coach and develop team members while maintaining store standards and safety protocols.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during high volume periods to keep store operations to standard.
• Anticipates customer and store needs and cues.
• Communicates information to manager to respond to shift needs and create the Third Place environment.
• Assists with new partner training and coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Creates a positive team environment and recognizes changes in morale.
• Delivers legendary customer service and ensures customer satisfaction.
• Organizes opening and closing duties as assigned.
• Follows cash handling and safety procedures to ensure partner safety.
• Maintains regular attendance and punctuality.
• Provides quality beverages and food products by adhering to recipes and presentation standards.

Skills

Customer service experience

Direct the work of others

Learn quickly

Effective oral communication

Retail environment knowledge

Strong interpersonal skills

Team player

Job description

Starbucks Corp. in Calgary, AB, is seeking a Shift Supervisor to assist the store manager in executing daily store operations and to lead partners during scheduled shifts.

You will deliver the Starbucks Experience through legendary service, quality beverages, and a clean, inviting store environment. The role requires strong communication, teamwork, and the ability to coach and develop team members while maintaining store standards and safety protocols.