Shift Leader - Deliver Legendary Service & Store Ops

Starbucks; Calgary; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor in Calgary to support the store manager and lead partners during scheduled shifts. You will deploy partners, delegate tasks, and ensure operations run smoothly while delivering the Starbucks Experience—great service, quality beverages, and a clean, welcoming store environment.

You will model Starbucks guiding principles, coach team members, and help create a positive, engaging third place for customers.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Effective oral communication skills.
• Strong interpersonal skills.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.

Job description

Starbucks is seeking a Shift Supervisor in Calgary to support the store manager and lead partners during scheduled shifts. You will deploy partners, delegate tasks, and ensure operations run smoothly while delivering the Starbucks Experience—great service, quality beverages, and a clean, welcoming store environment.

You will model Starbucks guiding principles, coach team members, and help create a positive, engaging third place for customers.