Shift Supervisor: Lead Team & Deliver Legendary Service

Starbucks; Calgary; On-site; CAD 25,000 - 30,000; Full time

Job summary

Starbucks in Calgary, AB is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the shift team in delivering the Starbucks Experience with legendary service.

You will delegate tasks, train partners, ensure a clean, welcoming Third Place environment, and uphold cash handling and safety policies while maintaining consistency and high standards.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Effective oral communication skills.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Acts with integrity, honesty and knowledge that promote Starbucks culture and mission.
• Maintains calm demeanor during high volume to keep store operations to standard.
• Anticipates customer and store needs and cues.
• Communicates information to manager so the team can respond to create the Third Place environment.
• Assists with new partner training and provides coaching as needed.
• Provides feedback to store manager on partner performance.
• Creates a positive learning environment with clear, timely coaching.
• Delivers legendary customer service to all customers.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows cash handling and safety policies to ensure partner safety.
• Keeps consistent attendance and punctuality.
• Maintains quality beverages and products per standards.

Skills

Team leadership

Communication

Customer service

Retail environment knowledge

Ability to learn quickly

Team collaboration

Job description

Starbucks in Calgary, AB is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the shift team in delivering the Starbucks Experience with legendary service.

You will delegate tasks, train partners, ensure a clean, welcoming Third Place environment, and uphold cash handling and safety policies while maintaining consistency and high standards.