Shift Supervisor: Lead & Deliver Legendary Service

Starbucks; New Westminster; On-site; CAD 36,000 - 48,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor in New Westminster, BC, to support the store manager during scheduled shifts. You will lead partners, delegate tasks, and ensure the Starbucks Experience with legendary service, quality beverages, and a clean, welcoming store environment.

You will model Starbucks guiding principles, maintain calm during peak periods, coach team members, and help uphold cash handling, safety, and store policies while delivering exceptional customer service.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Strong interpersonal and teamwork skills.
• Effective oral communication skills.

Responsibilities

• Acts with integrity and promotes Starbucks culture and mission.
• Maintains calm during high volume to keep store operating to standard.
• Delivers legendary customer service and connects with customers.
• Executes store operations during scheduled shifts and handles opening/closing duties.
• Directs and delegates tasks to the shift team.
• Follows cash handling and safety procedures.

Skills

Direct the work

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Job description

Starbucks is seeking a Shift Supervisor in New Westminster, BC, to support the store manager during scheduled shifts. You will lead partners, delegate tasks, and ensure the Starbucks Experience with legendary service, quality beverages, and a clean, welcoming store environment.

You will model Starbucks guiding principles, maintain calm during peak periods, coach team members, and help uphold cash handling, safety, and store policies while delivering exceptional customer service.