Shift Supervisor: Lead Customer Service & Store Ops

Starbucks; Cambridge; On-site; CAD 21,000 - 30,000; Full time

Job summary

Starbucks Cambridge, Ontario, is seeking a Shift Supervisor to support the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience by delivering legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.

You will model Starbucks guiding principles, participate in training new partners, and help sustain a

Qualifications

• Customer service experience in retail or restaurant setting.
• Ability to direct the work of others.
• Strong communication and teamwork.
• Willingness to learn quickly.
• Knowledge of the retail environment.

Responsibilities

• Act with integrity and promote Starbucks culture.
• Lead shift team and delegate tasks to ensure smooth operations.
• Deliver legendary customer service and maintain a clean, welcoming store.
• Ensure proper cash handling and adherence to safety policies.
• Open and close the store as assigned.
• Coach and develop partners during the shift.

Skills

Direct the work of others

Learn quickly

Effective oral communication

Retail knowledge

Teamwork

Job description

Starbucks Cambridge, Ontario, is seeking a Shift Supervisor to support the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience by delivering legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.

You will model Starbucks guiding principles, participate in training new partners, and help sustain a