Shift Leader: Legendary Service & Team Coach

Starbucks Corp.; Hamilton; On-site; CAD 22,000 - 30,000; Full time

Job summary

Starbucks Corp. in Hamilton, Ontario seeks a Shift Supervisor to support store operations during shifts and lead the team to deliver legendary customer service.

The role focuses on maintaining a clean store, ensuring product quality, and upholding safety standards while guiding partners to meet performance goals. As a team leader, you will train new partners, provide coaching, and communicate with the store manager to sustain the Starbucks Experience for every customer.

Qualifications

• Customer service experience in retail or hospitality.
• Ability to lead a team and delegate tasks.
• Strong communication and interpersonal skills.
• Knowledge of retail operations and safety procedures.
• Capable of working under high volume with calmness.

Responsibilities

• Assist store manager by executing store operations on scheduled shifts.
• Lead partners, delegate tasks, and ensure legendary customer service.
• Maintain a clean, safe, and welcoming store environment.
• Coach and train new partners, providing constructive feedback.
• Monitor cash handling and uphold company policies during shifts.
• Foster teamwork and respond to customer needs promptly.

Skills

Customer service

Team leadership

Direct others

Quick learner

Oral communication

Retail knowledge

Teamwork

Job description

Starbucks Corp. in Hamilton, Ontario seeks a Shift Supervisor to support store operations during shifts and lead the team to deliver legendary customer service.

The role focuses on maintaining a clean store, ensuring product quality, and upholding safety standards while guiding partners to meet performance goals. As a team leader, you will train new partners, provide coaching, and communicate with the store manager to sustain the Starbucks Experience for every customer.