Shift Leader: Legendary Customer Service & Team Coaching

Starbucks; Orangeville; On-site; CAD 22,000 - 25,000; Full time

Job summary

Starbucks Shift Supervisor position in Canada focuses on assisting the store manager with store operations during scheduled shifts and leading partners to deliver the Starbucks Experience. You will ensure prompt service, quality beverages and products, and a clean, welcoming store environment.

Responsibilities include coaching, monitoring performance, and maintaining high customer service standards while managing opening/closing duties and adherence to cash handling procedures.

Qualifications

• Experience in customer service in retail or foodservice.
• Ability to lead and coach a shift team.
• Strong communication and interpersonal skills.
• Ability to work under pressure and maintain service standards.

Responsibilities

• Act with integrity and promote Starbucks culture.
• Keep calm during peak hours to maintain standards.
• Anticipate store and customer needs.
• Communicate with the manager to create a welcoming Third Place.
• Assist with new partner training and coaching.
• Provide feedback to the store manager on partner performance.
• Deliver legendary customer service and connect with customers.
• Manage opening and closing duties as assigned.
• Follow cash handling, safety, and security procedures.

Skills

Customer service

Direct the work of others

Effective communication

Teamwork

Retail knowledge

Job description

Starbucks Shift Supervisor position in Canada focuses on assisting the store manager with store operations during scheduled shifts and leading partners to deliver the Starbucks Experience. You will ensure prompt service, quality beverages and products, and a clean, welcoming store environment.

Responsibilities include coaching, monitoring performance, and maintaining high customer service standards while managing opening/closing duties and adherence to cash handling procedures.