Shift Leader, Food Service & Guest Experience

Ontario Trillium Foundation; Fort Nelson; On-site; CAD 23,000 - 32,000; Full time

Job summary

Tim Hortons in Fort Nelson, BC is seeking a Food Service Supervisor to lead daily operations, supervise staff, and maintain inventory while ensuring superb guest service. You will train new employees, manage shifts and uphold health and safety standards in a fast-paced setting.

The position requires at least one year of related experience, strong English skills, and the ability to work under pressure across mornings, afternoons, evenings, nights, weekends and holidays.

Qualifications

• Completion of high school education is required.
• Knowledge of English language is required.
• Minimum one year of previous work experience required in a similar field.
• Must be prepared to work under pressure.

Responsibilities

• Supervises team members to ensure primary and secondary duties are completed.
• Provides ongoing, specific direction to team members.
• Schedule shifts for staff members like team leaders, counter attendants.
• Maintain adequate level of inventory and minimize stock wastage.
• Provide training to new employees.
• Responds to guest service complaints in a timely manner and resolve them.
• Perform same duties as workers supervised.
• Must be available to work for any shifts (morning, afternoon, evening and night) including weekends and holidays.
• Assists the Restaurant Manager in driving sales and transactions during their shift.
• Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents.
• Encourages an exciting and fun work environment while motivating team members to meet goals.
• Leads by example and demonstrates the importance of treating every team member and guest with respect.
• Works in compliance with the occupational health and safety legislation.
• Complies with and enforces all Tim Hortons operating standards

Skills

Supervisory experience

Staff scheduling

Team leadership

Training

Customer service

Communication

Problem solving

Education

High school diploma

Job description

Tim Hortons in Fort Nelson, BC is seeking a Food Service Supervisor to lead daily operations, supervise staff, and maintain inventory while ensuring superb guest service. You will train new employees, manage shifts and uphold health and safety standards in a fast-paced setting.

The position requires at least one year of related experience, strong English skills, and the ability to work under pressure across mornings, afternoons, evenings, nights, weekends and holidays.