Food Service Supervisor

Ontario Trillium Foundation; Fort St. John; On-site; CAD 36,000 - 48,000; Full time

Job summary

Tim Hortons is seeking a hands-on Front-of-House lead to drive fast, friendly, guest-first service in a busy location. You will supervise daily operations, manage shifts, and ensure guest satisfaction while upholding health and safety standards.

You will train and coach team members to meet Tim Hortons service and quality expectations, handle cash and POS tasks accurately, and maintain a clean, organized restaurant. Flexible full-time shifts, including evenings and weekends, are required.

Qualifications

• Lead the front-of-house team with bold energy to deliver fast, friendly, guest-first service.
• Supervise daily operations including shift coverage, workflow, and guest experience standards.
• Train, coach, and develop team members to meet Tim Hortons service and quality expectations.
• Manage cash, POS transactions, and basic reconciliation accurately and efficiently.
• Maintain a clean, safe, and organized restaurant by following food safety and sanitation procedures.
• Support food service readiness by monitoring inventory, supplies, and reporting low stock.
• Resolve guest concerns quickly and professionally to protect the Tim Hortons brand.

Responsibilities

• Lead the front-of-house team with bold energy to deliver fast, friendly service.
• Supervise shift coverage, workflow, and guest experience standards.
• Train, coach, and develop team members to meet Tim Hortons service and quality expectations.
• Manage cash, POS transactions, and basic reconciliation.
• Maintain a clean, safe, and organized restaurant by following food safety procedures.
• Monitor inventory and supplies to support readiness and report low stock.
• Resolve guest concerns quickly and professionally to protect the brand.
• Follow and enforce company policies, schedules, and performance expectations.

Skills

Guest-service leadership

Cash handling

Food safety awareness

Coaching and training

Tools

POS system

Job description

10540 100Th Street, Fort St. John, BC, V1J 1Z2

Requirements

Lead the front-of-house team with bold energy to deliver fast, friendly, guest-first service

Supervise daily operations including shift coverage, workflow, and guest experience standards

Train, coach, and develop team members to meet Tim Hortons service and quality expectations

Manage cash, POS transactions, and basic reconciliation accurately and efficiently

Maintain a clean, safe, and organized restaurant by following food safety and sanitation procedures

Support food service readiness by monitoring inventory, supplies, and reporting low stock

Resolve guest concerns quickly and professionally to protect the Tim Hortons brand

Follow and enforce company policies, schedules, and performance expectations consistently

Ensure compliance with health, safety, and workplace regulations at all times

Work flexible full-time shifts including evenings, weekends, and peak periods

Company Information

At Tim Hortons, you’ll lead the front of house with energy, care, and teamwork. This is a fun, flexible environment where guests are your neighbours, co-workers feel like friends, and every shift brings new opportunities to grow and make a difference. We believe the best service comes from people who feel included and respected, so we’re committed to building a workplace where everyone can do their best work. If you’re ready for a role that’s hands‑on, supportive, and driven by people, we’d love to have you join our team.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.