Shift Leader: Drive Customer Experience & Team Excellence

Starbucks Corp.; Mission; On-site; CAD 22,000 - 30,000; Full time

Job summary

Starbucks Corporation is seeking a Shift Supervisor in Canada to support the store manager in daily operations. You will lead partners, delegate tasks, and ensure the Starbucks Experience with prompt service, quality beverages and a clean store.

You will model Starbucks guiding principles and help create a welcoming environment, maintaining attendance and delivering legendary customer service on every shift.

Qualifications

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard.
• Anticipates customer and store needs by evaluating environment and cues.
• Communicates information to manager so the team can respond to create the Third Place environment.
• Assists with new partner training by coaching as needed and providing feedback to the store manager.
• Delivers legendary customer service by connecting with the customer and putting them first.
• Executes store operations during scheduled shifts and organizes opening/closing duties.
• Follows cash handling, safety and security procedures to ensure partner safety.

Skills

Directs others

Effective communication

Customer service

Team leadership

Retail environment knowledge

Learn quickly

Job description

Starbucks Corporation is seeking a Shift Supervisor in Canada to support the store manager in daily operations. You will lead partners, delegate tasks, and ensure the Starbucks Experience with prompt service, quality beverages and a clean store.

You will model Starbucks guiding principles and help create a welcoming environment, maintaining attendance and delivering legendary customer service on every shift.