Shift Leader: Deliver Legendary Service & Lead Team

Starbucks Corp.; Hamilton; On-site; CAD 22,000 - 30,000; Full time

Job summary

Starbucks Corporation seeks a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead partners, delivering the Starbucks Experience with legendary service, quality beverages, and a clean, welcoming store environment.

You will model Starbucks guiding principles, coach teammates with clear feedback, organize opening and closing duties, ensure cash handling and safety compliance, and help create the Third Place for customers while maintaining

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment and teamwork.

Responsibilities

• Acts with integrity and promotes Starbucks culture, values and mission during shifts.
• Maintains calm demeanor during high volume periods to keep store operating to standard.
• Communicates information to manager so the team can respond and maintain the Third Place environment.
• Provides coaching and feedback to partners to improve performance and recognition.
• Delivers legendary customer service by putting the customer first and ensuring prompt service and quality beverages.
• Organizes opening and closing duties and follows cash handling and safety procedures.
• Monitors store environment and partner morale, proactively addressing needs.

Skills

Customer service

Team leadership

Communication

Retail environment

Job description

Starbucks Corporation seeks a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead partners, delivering the Starbucks Experience with legendary service, quality beverages, and a clean, welcoming store environment.

You will model Starbucks guiding principles, coach teammates with clear feedback, organize opening and closing duties, ensure cash handling and safety compliance, and help create the Third Place for customers while maintaining