Shift Lead, Retail Operations & Team Coach

Miniso Canada

Victoria

On-site

CAD 32,000 - 52,000

Full time

11 days ago
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Job summary

Miniso Canada in Victoria, BC is seeking a Full-time Shift Lead for our Hillside Center location. The role focuses on leading a small team, ensuring cash handling accuracy, and delivering friendly, proactive customer service.

You will supervise daily operations, assist with opening/closing, and coordinate promotions and store maintenance. A high school diploma and eligibility to work in Canada are required, with flexibility for shift hours.

Qualifications

  • Minimum of High School Graduate.
  • Eligible to work in Canada.
  • Flexible work hours and times.
  • Exceptional customer service skills.
  • Self-driven and motivated.
  • Energetic and outgoing.
  • Proactive and organized.
  • Excellent communications and interpersonal skills.
  • Team player.
  • Experience in Retail stores is an asset.

Responsibilities

  • Ensure compliance of all cash handling standards; ensure timely processing of the bank deposits.
  • Provide customer-focused service; welcome customers and resolve both employee and customer queries and complaints; ensure all team members are upholding the customer service standard.
  • Carry keys and alarm codes; perform standardized opening and closing procedures.
  • Train, develop, and coach team members; ensure accountability and compliance of all members.
  • Ensure all employees are compliant with company policies: operational, human resources, loss prevention, and health & safety.
  • Manage teams of up to 4 people at a time; delegate tasks and breaks.
  • Perform and supervise daily procedures, such as handling shipments, merchandising, and cashier duties.
  • Act as a Store Manager when in lieu of a Store Manager on shift.
  • Oversee store cleanliness and maintenance as per company standard.
  • Collaborate with management to organize and set up store promotions.
  • Check and respond to store emails and complete assigned tasks and requests; maintain professional correspondence with respective departments.
  • And any other duties as assigned

Skills

Customer service
Team leadership
Cash handling
Retail knowledge

Education

High School Diploma

Job description

Miniso Canada in Victoria, BC is seeking a Full-time Shift Lead for our Hillside Center location. The role focuses on leading a small team, ensuring cash handling accuracy, and delivering friendly, proactive customer service.

You will supervise daily operations, assist with opening/closing, and coordinate promotions and store maintenance. A high school diploma and eligibility to work in Canada are required, with flexibility for shift hours.

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