Store Lead: Coaching, Ops & Customer Experience

Kibbi; Victoria; On-site; CAD 45,000 - 51,000; Full time

Job summary

Kibbi is seeking a Store Lead in Victoria, Canada, to partner with the Store Manager in coaching a sales-driven team and delivering operational excellence. You will handle store keys as the manager on duty and drive a high-quality customer experience across shifts.

Responsibilities include teaming with management to meet sales, service, and operational goals, recruiting and developing staff, and leveraging store reports to guide decisions. Strong communication and leadership are essential.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Creative individual with good judgement and business sense.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.

Skills

Retail experience

Sales

Leadership

Communication

Active listening

Training & development

Problem-solving

Technology systems

POS system

Tools

Microsoft Office

Video conferencing

Job description

Kibbi is seeking a Store Lead in Victoria, Canada, to partner with the Store Manager in coaching a sales-driven team and delivering operational excellence. You will handle store keys as the manager on duty and drive a high-quality customer experience across shifts.

Responsibilities include teaming with management to meet sales, service, and operational goals, recruiting and developing staff, and leveraging store reports to guide decisions. Strong communication and leadership are essential.