Full-time Shift Lead (CA91 Aberdeen Mall)

Miniso Canada; Kamloops; On-site; CAD 22,000 - 30,000; Full time

Job summary

Miniso Canada is seeking a Full-time Shift Lead for their Aberdeen Mall location in Kamloops, BC. The role involves supervising a small team, managing cash handling, and ensuring best-in-class customer service on a busy retail floor.

The candidate should have a High School Diploma, be eligible to work in Canada, and demonstrate flexibility with hours. Prior retail experience is an asset, with a proactive, organized, and energetic attitude to drive store performance.

Qualifications

• High school diploma or equivalent.
• Eligible to work in Canada.
• Flexible hours.
• Exceptional customer service required.
• Self-driven and motivated.
• Energetic and outgoing.
• Proactive and organized.
• Excellent communication and interpersonal skills.
• Team player.
• Retail experience is an asset.

Responsibilities

• Ensure cash handling standards and timely bank deposits.
• Provide customer-focused service and resolve queries and complaints.
• Open/close procedures; carry keys and alarm codes.
• Train, develop, and coach team members; ensure accountability.
• Ensure policy compliance across operations, HR, loss prevention, and safety.
• Manage teams of up to 4 people; delegate tasks and breaks.
• Handle shipments, merchandising, and cashier duties."
• Act as Store Manager on shift when needed.
• Oversee store cleanliness and maintenance; promote store promotions.
• Respond to store emails and complete tasks; maintain professional correspondence.

Skills

Customer service

Leadership

Retail experience

Communication

Team player

Education

High School Diploma

Job description

Job description

We are looking for a Full-time Shift Lead to join us in our Aberdeen Mall location.

Address: 1320 Trans-Canada Hwy, Kamloops, BC V1S 1J2

Responsibilities

• Ensure compliance of all cash handling standards; ensure timely processing of the bank deposits

• Provide customer-focused service; welcome customers and resolve both employee and customer queries and complaints; ensure all team members are upholding the customer service standard

• Carry keys and alarm codes; perform standardized opening and closing procedures

• Train, develop, and coach team members; ensure accountability and compliance of all members

• Ensure all employees are compliant with company policies: operational, human resources, loss prevention, and health & safety

• Manage teams of up to 4 people at a time; delegate tasks and breaks

• Perform and supervise daily procedures, such as handling shipments, merchandising, and cashier duties

• Act as a Store Manager when in lieu of a Store Manager on shift

• Oversee store cleanliness and maintenance as per company standard.

• Collaborate with management to organize and set up store promotions.

• Check and respond to store emails and complete assigned tasks and requests; maintain professional correspondence with respective departments.

• And any other duties as assigned

Qualifications

• Minimum of High School Graduate

• Eligible to work in Canada

• Flexible work hours and times

• Skills & Experience Required:

• Exceptional customer service skills

• Self-driven and motivated

• Energized and outgoing

• Proactive and organized

• Excellent communications and interpersonal skills

• Team player

• Experience in Retail stores is an asset