Shift Lead — Legendary Service & Store Operations

Starbucks; Brantford; On-site; CAD 38,000 - 52,000; Full time

Job summary

Starbucks Canada is seeking a Shift Supervisor to assist the store manager in executing operations during scheduled shifts. You will lead partners, delegate tasks, and deliver the Starbucks Experience with legendary service while keeping the store clean and comfortable.

As a team leader, you will model Starbucks guiding principles and ensure a positive, efficient shift. This role emphasizes customer focus, training support, and operating excellence across daily tasks.

Qualifications

• Customer service experience in retail or restaurant environments.
• Ability to direct the work of others.
• Strong interpersonal and communication skills.
• Ability to work as part of a team.

Responsibilities

• Lead and delegate tasks to the shift team to ensure smooth operations.
• Deliver legendary customer service and maintain a welcoming store environment.
• Open and close the store per schedule and safety procedures.
• Uphold cash handling, safety, and sanitation standards.

Skills

Direct the work

Quick learning

Oral communication

Retail knowledge

Interpersonal skills

Team player

Job description

Starbucks Canada is seeking a Shift Supervisor to assist the store manager in executing operations during scheduled shifts. You will lead partners, delegate tasks, and deliver the Starbucks Experience with legendary service while keeping the store clean and comfortable.

As a team leader, you will model Starbucks guiding principles and ensure a positive, efficient shift. This role emphasizes customer focus, training support, and operating excellence across daily tasks.