Shift Lead: Legendary Customer Experience & Team Coaching

Starbucks Corp.; Toronto; On-site; CAD 23,000 - 29,000; Part time

Job summary

Starbucks Corp. in Toronto seeks a Shift Supervisor to assist the store manager with daily operations and lead the shift team to deliver the Starbucks Experience.

You will train partners, maintain service standards, manage opening and closing duties, ensure safety and cleanliness, and uphold the company values while delivering legendary customer service.

This role emphasizes teamwork, accountability, and ongoing coaching to improve performance and guest satisfaction during high-volume periods.

Qualifications

• Direct the work of others
• Demonstrate ability to learn quickly
• Communicate effectively verbally
• Know the retail environment
• Show strong interpersonal skills and teamwork

Responsibilities

• Assist store manager in executing store operations during scheduled shifts.
• Lead shift team and delegate tasks to ensure timely service.
• Deliver legendary customer service and maintain a positive store environment.
• Train and coach partners with respectful, constructive feedback.
• Ensure adherence to cash handling, safety and sanitation policies.
• Open and close the store and manage shift routines.

Skills

Team leadership

Learning ability

Oral communication

Retail knowledge

Interpersonal skills

Team collaboration

Job description

Starbucks Corp. in Toronto seeks a Shift Supervisor to assist the store manager with daily operations and lead the shift team to deliver the Starbucks Experience.

You will train partners, maintain service standards, manage opening and closing duties, ensure safety and cleanliness, and uphold the company values while delivering legendary customer service.

This role emphasizes teamwork, accountability, and ongoing coaching to improve performance and guest satisfaction during high-volume periods.