Shift Lead: Customer Experience & Team Coach

Starbucks; Airdrie; On-site; CAD 36,000 - 46,000; Full time

Job summary

Starbucks Canada in Airdrie, Alberta is seeking a Shift Supervisor to assist the store manager in executing operations during scheduled shifts and to lead the shift team in delivering the Starbucks Experience with legendary customer service and high standards.

You will organize opening and closing duties, support partner training, and ensure a clean, welcoming store environment while upholding cash handling and safety policies. This role emphasizes teamwork and proactive coaching.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during high volume to keep store operations to standard and set a positive example.
• Anticipates customer and store needs by evaluating environment and cues.
• Communicates information to manager so the team can respond to create the Third Place environment.
• Assists with partner training and coaching as needed.
• Provides feedback to store manager on partner performance.
• Delivers legendary customer service to all customers by prioritizing customer needs.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.

Skills

Customer service

Direct others

Communication skills

Retail knowledge

Interpersonal skills

Team player

Job description

Starbucks Canada in Airdrie, Alberta is seeking a Shift Supervisor to assist the store manager in executing operations during scheduled shifts and to lead the shift team in delivering the Starbucks Experience with legendary customer service and high standards.

You will organize opening and closing duties, support partner training, and ensure a clean, welcoming store environment while upholding cash handling and safety policies. This role emphasizes teamwork and proactive coaching.