Shift Supervisor — Lead Team & Legendary Customer Service

Starbucks Corp.; Brossard; On-site; CAD 23,000 - 30,000; Full time

Job summary

Starbucks Corporation in Canada is seeking a Shift Supervisor to assist the store manager and lead the shift team. You will deploy partners, delegate tasks, and ensure legendary customer service, quality beverages and a clean store environment during scheduled shifts.

The role emphasizes modeling Starbucks guiding principles, maintaining a positive environment, and contributing to a great place to work where partners love what they do.

Qualifications

• Directing the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.
• French language fluency in reading, writing, and verbal is required.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including cash handling and safety and security.

Skills

Directing work of others

Learning quickly

Oral communication

Retail environment knowledge

Interpersonal skills

Teamwork

French fluency (reading/writing/VERBAL

Job description

Starbucks Corporation in Canada is seeking a Shift Supervisor to assist the store manager and lead the shift team. You will deploy partners, delegate tasks, and ensure legendary customer service, quality beverages and a clean store environment during scheduled shifts.

The role emphasizes modeling Starbucks guiding principles, maintaining a positive environment, and contributing to a great place to work where partners love what they do.