Shift Leader: Drive Legendary Service & Smooth Store Ops

Starbucks Corp.; Surrey; On-site; CAD 23,000 - 30,000; Full time

Job summary

Starbucks Corp. in Canada invites you to join as a Shift Supervisor, supporting the store manager during scheduled shifts and leading partners to deliver the Starbucks Experience with legendary service, quality beverages and a clean, welcoming store environment.

You will model Starbucks guiding principles, organize opening and closing duties, delegate tasks, train new partners, and ensure cash handling and safety procedures are followed to protect customers and teammates.

Qualifications

• Customer service experience in retail or restaurant environments.
• Ability to direct the work of others.
• Strong communication and interpersonal skills.

Responsibilities

• Acts with integrity and promotes Starbucks culture during shifts.
• Maintains calm demeanor during high volume to keep store operations on standard.
• Anticipates customer and store needs and responds to cues.
• Delivers legendary customer service and ensures prompt service.
• Organizes opening and closing duties and follows cash handling procedures.
• Provides feedback to the store manager on partner performance.

Skills

Direct the work

Learn quickly

Oral communication

Retail environment

Interpersonal skills

Team player

Job description

Starbucks Corp. in Canada invites you to join as a Shift Supervisor, supporting the store manager during scheduled shifts and leading partners to deliver the Starbucks Experience with legendary service, quality beverages and a clean, welcoming store environment.

You will model Starbucks guiding principles, organize opening and closing duties, delegate tasks, train new partners, and ensure cash handling and safety procedures are followed to protect customers and teammates.