Shift Lead — Customer Experience & Store Team Leader

B&Q; Sutton No. 103; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading retail company in Canada is seeking a Shift Lead to oversee daily store operations and ensure a safe working environment. In this role, you will manage your shift, ensuring that staff are effectively deployed and maintaining a high standard of service for customers. The ideal candidate is passionate about customer service and safety, enjoys teamwork, and can make confident decisions promptly. Join us to be part of an inclusive workplace that values well-being and diverse perspectives.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Must be passionate about providing excellent customer service.
• Ability to oversee store operations and ensure smooth day-to-day management.
• Skilled in promoting a safe work environment.

Responsibilities

• Oversee shift operations and ensure staff are correctly deployed.
• Act as the first point of contact for customers and staff.
• Ensure the store is safe at all times.

Skills

Passionate about customers

Safety conscious

Team interaction

Energetic and motivating

Confident decision-making

Job description

A leading retail company in Canada is seeking a Shift Lead to oversee daily store operations and ensure a safe working environment. In this role, you will manage your shift, ensuring that staff are effectively deployed and maintaining a high standard of service for customers. The ideal candidate is passionate about customer service and safety, enjoys teamwork, and can make confident decisions promptly. Join us to be part of an inclusive workplace that values well-being and diverse perspectives.