Shift Lead - Customer Experience & Operations

Starbucks; Hamilton; On-site; CAD 22,000 - 30,000; Full time

Job summary

Starbucks Hamilton is seeking a Shift Supervisor to support the store manager in executing daily operations during scheduled shifts, lead partners, delegate tasks, and deliver the Starbucks Experience with legendary customer service, quality beverages, and a clean, welcoming environment.

You will model Starbucks guiding principles, train new partners, and ensure accurate cash handling and safety procedures while maintaining consistent attendance and upbeat team morale.

Qualifications

• Experience in customer service in retail or food service.
• Ability to direct the work of others.
• Strong interpersonal and communication skills.

Responsibilities

• Assist the store manager during shifts.
• Lead partners and delegate tasks.
• Maintain Starbucks standards of service and quality.
• Ensure cash handling and safety compliance.
• Deliver legendary customer service to every customer.

Skills

Customer service

Team leadership

Communication

Retail experience

Job description

Starbucks Hamilton is seeking a Shift Supervisor to support the store manager in executing daily operations during scheduled shifts, lead partners, delegate tasks, and deliver the Starbucks Experience with legendary customer service, quality beverages, and a clean, welcoming environment.

You will model Starbucks guiding principles, train new partners, and ensure accurate cash handling and safety procedures while maintaining consistent attendance and upbeat team morale.