Senior ServiceNow Administrator

MatchBox Consulting Group; New Westminster; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

MatchBox Consulting Group is seeking a Senior ServiceNow Administrator for a 12-month contract in New Westminster, BC. The role combines hands-on administration with mentoring as the ITSM platform is implemented and stabilized.

The position is hybrid (2 days in office, 3 days remote) and requires 5+ years of admin experience, CSA certification, and strong integration skills. You will guide the build, go-live readiness, and knowledge transfer to staff.

Qualifications

• 5+ years hands-on ServiceNow admin experience including a full implementation lifecycle.
• Strong ITSM process knowledge.
• Experience with update sets, cloning, release promotion.
• REST/SOAP integrations via IntegrationHub and MID Server.
• JavaScript/Glide scripting (client and server).
• Experience coordinating with external implementation partners.
• Excellent technical-to-business communication and mentoring abilities.
• ServiceNow CSA certification required; CIS - ITSM preferred; ITIL Foundation.

Responsibilities

• Administer core ITSM modules: Incident, Request, Change, Problem, Knowledge, Service Catalog, Service Operations Workspace.
• Manage users, groups, roles, ACLs, and access controls.
• Configure business rules, client scripts, UI policies, Flow Designer flows, forms, notifications, catalog items.
• Prioritize out-of-box solutions over heavy customization.
• Handle data imports, transform maps, and data quality.
• Review partner deliverables against best practices and track defects/tech debt.
• Lead go-live readiness, cutover, hypercare, and sustainment.
• Mentor internal admins and technical staff.

Skills

ITSM knowledge

JavaScript/Glide scripting

Technical communication

Mentoring

Cross-functional coordination

Problem solving

Tools

ServiceNow

IntegrationHub

MID Server

Update Sets

Flow Designer

Job description

Our New Westminster BC public sector client is urgently seeking a Senior ServiceNow Administrator for a 12-month contract position. This is a hybrid role 2 days in office and 3 days remote.

Senior ServiceNow Administrator (12 Month Contract)

Role

Hands-on client-side ServiceNow admin supporting a new ITSM platform implementation - from build through go-live and into stabilization/sustainment. Works alongside the implementation partner and internal teams; also mentors internal staff to build long-term platform capability.

Core Responsibilities

• Administer core ITSM modules: Incident, Request, Change, Problem, Knowledge, Service Catalog, Service Operations Workspace
• Manage users, groups, roles, ACLs, and access controls
• Configure business rules, client scripts, UI policies, Flow Designer flows, forms, notifications, catalog items
• Favor configuration/out-of-box solutions over heavy customization
• Handle data imports, transform maps, and data quality
• Review and validate implementation partner deliverables against best practices
• Track configuration issues, defects, and technical debt
• Manage environments/releases: update sets, cloning, testing, promotion, deployments
• Support integrations (REST, SOAP, IntegrationHub)
• Create admin standards, runbooks, and support documentation
• Lead go-live readiness, cutover, hypercare, and transition to sustainment
• Mentor internal admins and technical staff

Key Deliverables

• Admin/operational documentation and runbooks
• Release & environment management procedures
• Configuration review reports (gaps, defects, tech debt)
• Security/access administration documentation
• Configuration/support docs for workflows, catalog, integrations
• Platform health & readiness assessments
• Knowledge transfer/handover materials
• Go-live and post-go-live support

Required Qualifications

• 5+ years hands-on ServiceNow admin experience, incl. one full implementation lifecycle
• Strong ITSM process knowledge
• Skilled in business rules, client scripts, UI policies/actions, ACLs, Flow Designer, Service Catalog
• Experience with update sets, cloning, release promotion
• Integration experience (REST/SOAP, IntegrationHub, MID Server)
• JavaScript/Glide scripting (client & server)
• Experience coordinating with external implementation partners
• Strong technical-to-business communication skills
• Mentoring ability

Certifications

• Required: ServiceNow Certified System Administrator (CSA)
• Preferred: ServiceNow Certified Implementation Specialist (CIS) - ITSM; ITIL Foundation

Nice to Have

• Experience with additional modules (e.g., ITOM, ITAM, CSM)
• Exposure to Automated Test Framework (ATF)
• Experience delivering in a public-sector or large enterprise environment

About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.