ServiceNow Solution Architect

2iSolutions Inc.; Canada; Remote; CAD 60,000 - 100,000; Part time

Job summary

An innovative firm is seeking a ServiceNow AI/ML Solution Architect to enhance the implementation of advanced AI features on the ServiceNow platform. This part-time role focuses on optimizing user experience and performance, requiring a skilled individual with a strong background in ServiceNow's capabilities. You'll lead the technical architecture for Virtual Agent implementation and refine predictive intelligence models to improve user interactions. This is an exciting opportunity to contribute to a forward-thinking company at the forefront of IT services and consulting.

Qualifications

• Strong hands-on experience with ServiceNow AI/ML features.
• Proven track record in Agent Workspace customization and UX enhancements.
• Ability to work independently and communicate effectively.

Responsibilities

• Optimize Agent Workspace for improved user experience and system performance.
• Lead the technical architecture for implementing ServiceNow Virtual Agent.
• Enhance case routing using Task Intelligence for operational efficiency.

Skills

ServiceNow AI/ML features

Predictive Intelligence

Virtual Agent

AI Search

Task Intelligence

Agent Workspace customization

Data modeling

Performance tuning

Job description

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Principal, Founding Partner, HR and Finance Director at 2iSolutions Inc.

Job Title: ServiceNow AI/ML Solution Architect (Part-Time – 10 Hours/Week)

Engagement Type: Part-Time

Duration: Ongoing (Approx. 10 hours per week)

Location: Remote

Overview:

Our customer is seeking an experienced ServiceNow Architect to support the implementation and optimization of AI/ML features on the ServiceNow platform.

This role focuses on both technical architecture and user experience (UX) and requires a skilled internal expert with in-depth knowledge of ServiceNow's advanced intelligence capabilities.

Key Responsibilities:

• UX & Performance Optimization:

Fine-tune Agent Workspace for improved user experience and system performance.

• Refine predictive intelligence models to deliver accurate and contextually relevant recommended actions in Agent Workspace.
• Improve AI Search functionality for both agents and end-users to return more meaningful and accurate results.
• Virtual Agent Implementation:
• Lead the technical architecture and UX design for implementing ServiceNow Virtual Agent, ensuring seamless integration and usability.
• Leverage Task Intelligence to enhance and streamline case routing, reducing resolution times and increasing operational efficiency.

Candidate Requirements:

• Strong hands-on experience with ServiceNow AI/ML features, including Predictive Intelligence, Virtual Agent, AI Search, and Task Intelligence.
• Proven track record in Agent Workspace customization and UX enhancements.
• Experience with ServiceNow architecture, including data modeling and performance tuning.
• Ability to work independently and communicate effectively with cross-functional teams and business stakeholders.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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