ServiceNow Solutions Architect (Remote)

Cognizant; Toronto; Remote; CAD 80,000 - 110,000; Full time

Job summary

A forward-thinking company is seeking a ServiceNow Solutions Architect to provide mentorship and technical leadership. In this remote role, you will lead a team in platform design and integration, ensuring the highest standards of quality. Your expertise in the ServiceNow platform and ITIL v3 will be vital in delivering tailored solutions to clients. This exciting opportunity allows you to impact various business lines while promoting a healthy work-life balance through flexible working arrangements. If you have a passion for technology and a knack for problem-solving, this role is perfect for you.

Qualifications

• 4+ years of experience on the ServiceNow platform.
• Knowledge of ITIL v3 is required for this role.

Responsibilities

• Lead and mentor developers to ensure high technical quality.
• Research and propose solutions for business needs.

Skills

ServiceNow platform

ITIL v3

General Consulting

Service Management

Software Development

Technical Leadership

Education

Bachelor's degree in Computer Science

Equivalent IT experience

Tools

ServiceNow

API Development

Job description

As a ServiceNow Solutions Architect, you will make an impact by providing mentorship and thought leadership to both our client and internal resources in platform design, integration design, development standards, platform management methods, and technology strategy consulting. You will be a valued member of the ServiceNow team and work with our partners.

A ServiceNow Solution Architect has a high-level of understanding in scripting and app development, including familiarity with Web services, API’s and mobile application design.

In this role, you will:

• Lead and mentor other developers (business, information, application, software, technology) to ensure the highest standard of technical quality.
• Fulfill technical designing, crafting, documenting, and communicating the integration approach of all the components of the architecture.
• Research and analyze capabilities and propose solution alternatives that address specific business needs and product/service strategies across Businesses Lines.
• Educate clients and collaborate for the right technical solutions.
• Deliver a positive and helpful experience to clients in every interaction.
• Assist in the prioritization and understanding of new opportunities, designing tools and techniques to deliver efficiently.
• Ensure each artifact produced, each configured technical component, and all personal interactions are of the highest quality.
• Act as the final delivery point for technical decision-making within a program.
• Build teams that can complete tasks.

What you’ll need to succeed (required skills)

• A bachelor’s degree in computer science, computer engineering or information technology is beneficial, or equivalent experience with significantly related IT and leadership experience.
• 4+ years working on the ServiceNow platform.
• Knowledge of ITIL v3 required
• General Consulting, Service Management and Software Development experience required
• 4+ years of multiple platform configuration
• 2 + years of senior technical experience

What will help you stand out (preferred skills)

• Experience preferred: ITSM, ITILv3.
• Certifications preferred: Certified System Administrator, Certified Application Developer, Certified Implementation Specialist.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Working arrangements

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Applications will be accepted until May 18, 2025.

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