SERVICENOW SOLUTION ARCHITECT (FULL REMOTE) Montreal (full remote) 2024-12-03

Gravity Conseil; Montreal; Remote; CAD 80,000 - 110,000; Full time

Job summary

An innovative firm is seeking a ServiceNow Solution Architect to lead strategic initiatives for their internal ServiceNow platform. This role offers the opportunity to enhance IT hardware asset lifecycle management processes while collaborating with cross-functional teams. The ideal candidate will possess extensive experience in implementing ServiceNow solutions, including ITSM and asset management. This position is fully remote, allowing you to work from anywhere while contributing to impactful projects that drive organizational efficiency. If you are self-motivated and passionate about technology, this is the perfect opportunity for you.

Qualifications

• Experience in implementing and configuring ServiceNow instances.
• Proficiency in spoken and written English is required.

Responsibilities

• Review business requirements and determine solutions on the ServiceNow platform.
• Document changes and guide integrations to and from the ServiceNow platform.
• Collaborate with teams to determine optimal solutions for proposed needs.

Skills

ServiceNow Scripting

ITSM Pro suite

Hardware Asset Management

Software Asset Management

Common Service Data Model

Integration with Microsoft Intune

Integration with System Center Configuration Manager

Education

ServiceNow Certified Systems Administrator

ServiceNow Certified Application Developer

ServiceNow Certified Implementation Specialist: ITSM

ServiceNow Certified Implementation Specialist: HAM

ServiceNow Certified Implementation Specialist: SAM

Job description

SERVICENOW SOLUTION ARCHITECT (FULL REMOTE)

1411/MTL/0312

ASAP

Montreal (full remote)

Permanent

Description

Reporting to the Business Solution Manager, IT Service Management within IT Services, the ServiceNow Architect will be responsible for providing strategic direction regarding the internal ServiceNow platform to address the organization's needs for IT hardware asset lifecycle management processes and solutions.

Responsibilities

1. Review business requirements and determine best-fit solutions on the ServiceNow platform.
2. Review current state of the ServiceNow Configuration Management Database (CMDB) and Asset Management Database (AMDB) to propose and guide alignment with out-of-the-box functionality and the Common Service Data Model (CSDM).
3. Create, review, and update user stories to guide the ServiceNow development team.
4. Document and guide changes to the ServiceNow platform.
5. Document and guide integrations to and from the ServiceNow platform.
6. Enhance testing strategies and propose end-to-end tests for the CMDB/AMDB and its integrations.
7. Identify opportunities for out-of-the-box reporting and performance analytics.
8. Collaborate with IT Asset Management Process Owner, IT Solution Architect, and Systems Developer to determine optimal solutions for proposed needs.

Qualifications

• Self-motivated, autonomous, with the ability to work well with multiple teams in a cross-functional setting.
• Proven ability to manage multiple initiatives concurrently and meet deadlines.
• Result-oriented and client-focused.
• Effective communication, writing, planning, and coordination skills.
• Experience in implementing, configuring, and deploying ServiceNow instances, including:
  • Knowledge and implementation of ServiceNow Scripting.
  • Knowledge and implementation of the ServiceNow ITSM Pro suite.
  • Knowledge and implementation of Hardware Asset Management (HAM) and Software Asset Management (SAM) products.
  • Knowledge and implementation of the Common Service Data Model (CSDM).
  • Integration with third-party data sources such as Microsoft Intune and System Center Configuration Manager.
• Certifications required:
  • ServiceNow Certified Systems Administrator.
  • ServiceNow Certified Application Developer.
  • ServiceNow Certified Implementation Specialist: ITSM, HAM, SAM.
• Certifications considered an asset:
  • International Association of IT Asset Management certification.
  • ISO/IEC 19770-1.
• Proficiency in spoken and written English.