ServiceNow Developer

Randstad Canada; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading IT staffing provider in Toronto is seeking a ServiceNow Developer for a contract role. Responsibilities include maintaining and developing asset management modules, supporting asset lifecycle tracking, and configuring workflows. Candidates must have a bachelor's degree in a related field and a ServiceNow Certified Application Developer certification. This position offers an onsite work environment and requires a minimum of 5 years of relevant experience.

Qualifications

• Minimum of 5 years of experience in customizing and configuring ServiceNow modules.
• Knowledge of Hardware and Software Asset Management, Change Management, and Incident Management.
• Proficient in developing and configuring core ServiceNow modules.

Responsibilities

• Maintain and develop Hardware Asset Management and Software Asset Management modules.
• Support end-to-end asset lifecycle tracking.
• Configure workflows, business rules, SLAs, and UI policies.

Skills

Scripting capabilities using JavaScript

Experience with ServiceNow ITIL processes

Strong problem-solving skills

Excellent communication skills

Ability to work independently

Education

Bachelor’s degree in computer science or related field

ServiceNow Certified Application Developer (CAD)

Tools

ServiceNow

Job description

Are you a ServiceNow Developer looking for a new opportunity?

Are you seeking a new contract opportunity?

We are pleased to offer a contract position for a ServiceNow Developer:

• Start: ASAP
• Duration: 12 months
• Location: Toronto
• Onsite role

We are actively seeking candidates with the following requirements:

Advantages

You will have the opportunity to work with a leading employer in the local market.

Responsibilities

• Maintain and develop the Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
• Support end-to-end asset lifecycle tracking from procurement to retirement.
• Implement and manage asset normalization, license reconciliation, and compliance reporting.
• Assist in HAM / SAM Pro configurations, including onboarding publishers, models, entitlements, and reclamation rules.
• Support core ITSM modules: Incident, Change, Request, and Knowledge Management.
• Configure workflows, business rules, SLAs, and UI policies to align with organizational ITIL processes.
• Assist in integrations, automating service request fulfillment and incident resolution via catalog items and Flow Designer.
• Collaborate with support teams to improve MTTR, first-call resolution, and user satisfaction.
• Scripting capabilities using JavaScript, Glide Record, and Script Includes.
• Automation through Flow Designer, Business Rules, Scheduled Jobs, and Notifications.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Data Science, or related field.
• Minimum of 5 years of experience in customizing and configuring modules, data analysis, reporting, and visualization.
• Knowledge of ServiceNow ITIL processes, particularly in Hardware and Software Asset Management, Change Management, and Incident Management.
• Proficient in developing and configuring core modules (e.g., Asset Management) and integrating ServiceNow with other enterprise systems.
• Technical Capabilities:
• Expertise in HAM and SAM modules.
• Configuration of asset lifecycle stages (receive, deploy, maintain, retire).
• Integration of asset discovery sources to update and maintain a healthy CMDB.
• Configuration of software models, entitlements, license metrics, and reclamation rules.
• Management of Asset Normalization and data compliance using Content Library and Normalization Data Services (NDS).
• Implementation of barcode/RFID integrations and automated stockroom workflows.

6. Scripting & Automation:

• Scripting capabilities using JavaScript, Business Rules, Client Scripts, GlideRecord, and Script Includes.
• Experience with integrations and automation via Flow Designer, Scheduled Jobs, and Notifications.

7. Development Experience:

• Development of ServiceNow workflows and forms of varying complexity.

8. Reporting:

• Proficient in ServiceNow reporting, dashboards, performance analytics, and reports.

9. Data Governance:

• Strong understanding of data governance principles and best practices.

10. Development Best Practices:

• Proficiency in ServiceNow development standards and best practices.

11. Communication Skills:

• Excellent communication and interpersonal skills for effective collaboration.

12. Analytical Skills:

• Strong problem-solving skills with attention to detail.

13. Independence and Multitasking:

• Ability to work independently and manage multiple priorities.

14. Certification:

• ServiceNow Certified Application Developer (CAD) required.

Summary: If you have this experience, apply immediately to discuss your fit for this opportunity!

About Randstad Technologies Group

Canada’s largest IT staffing provider, offering a wide range of permanent and contract opportunities. Visit www.randstad.ca to get started!

We are committed to diversity, equity, and inclusion and support accessibility needs throughout the employment process. Please contact [e-mail] for accommodations.